Anzhu Seamate Villa Samui

Environment: The house has a beautiful view and a sense of design. It is a staircase room, which is not very convenient for the elderly. Facilities: The hotel is on the mountain, and it is not very convenient to travel, but most hotels in Samui are like this. All cooking equipment is available, including coffee machines and ovens. It is a bit lame to not have a washing machine and dryer. It is a bit difficult to dry clothes by yourself. If you send them for washing, you will have to pay and they will not be returned until 24 hours. Hygiene: There are welcome towels, and the cleaning is generally clean, but I don’t know if it is an environmental protection policy. It is different from the hotel I stayed in Thailand before. I stayed in the hotel for five days and the towels were not changed. They only helped to fold them in place and didn’t even return them. Because there are many small insects on the mountain, although someone orders lemongrass-flavored mosquito repellent every day, it is not very useful. Don’t be too particular. Service: This is the most unsatisfactory place. At first, I felt that the housekeeper was quite enthusiastic and could help apply for a baby bed, but later I found many inflexible policies. For example, we were not allowed to wear shoes into the house. The store could only pick us up at the convenience store at the foot of the mountain. We were trapped 300 meters away from the convenience store because of heavy rain, and the store said they could not pick us up. The breakfast varieties are fixed, all sausages and eggs. I wanted to ask if I could add some vegetables or bacon, but the store said they couldn't do it. I bought the bacon with my own money later. The employees who make breakfast are quite polite, but they start work at 8 o'clock at the earliest. If you want to eat before 8 o'clock, you can only have sandwiches. Only airport pick-up is included, not delivery. I feel that the overall experience is different from other chain hotels in Thailand, such as Banyan Tree and InterContinental. In general, because it was booked two months in advance, the price is relatively suitable, three rooms are about 3k per night, and the cost performance is quite high. But next time I come, I may choose other chain hotels with better facilities and services.

This sea view villa is really nice! The environment is particularly beautiful and the view of the sea is amazing. Every morning when I wake up and see the beautiful scenery outside the window, my mood improves. The infinity pool is really cool and my friends and I had a great time. The service team is also great and can provide Chinese service. The staff are very enthusiastic and helped us solve many minor problems. The food in the villa is also excellent. The seafood for dinner is particularly fresh, and there are many varieties for breakfast. It is very satisfying. All in all, this vacation experience was really great!

The hotel service was slow to respond. No one responded to a message for several hours, and no one answered the phone. I couldn't get a car halfway up the mountain, and the hotel didn't respond. There was a power outage in the middle of the night and I couldn't find any employees. No one answered the hotel phone, and Ctrip customer service couldn't contact any hotel staff. In the end, I spent a whole night in the heat and darkness! Don't choose this place! There is no follow-up now. It's a very bad experience! Tens of thousands of dollars for this experience? !