Railay Bay Resort & Spa

The room was totally different from the selling pictures, with many defects. I was also very surprised when a staff came to refill the minibar after I had already checked in. It felt like the room wasn’t ready, as the minibar should have been fully set up before my arrival. When I pointed out that the room cleanliness was not good and showed her specific spots, she simply replied that it was NORMAL and nothing more could be done. I was very disappointed with this response, especially since she was a housekeeper and acted as though cleanliness was not important. After that, I was offered to move to another room, but unfortunately, it was in the same poor condition as the first one. I didn’t want to complain again and lazy to move again and again , but honestly, for a resort that charges 5-star prices, I expected much better service. Once a guest complains about a room, the staff should inspect the new room before offering it, to make sure the same problems don’t happen again. Sadly, that wasn’t the case here. Later, in the evening, I asked a male staff member at the pool bar to call a buggy car for me to return to my room. Instead of assisting, he just pointed with his finger toward the abandon reception and told me to ask there. When I went to check, the reception was empty with no one around. As a result, I had to walk back to my room on my own. This lack of service was extremely disappointing.

Amazing stay as always. Perfection. The weather, the service, room and general amenities were excellent.

rooms are a bit old which gives the impression they are not clean. Staff excellent and very friendly ! !!! Nice location. We will come back

privacy cottage, nice beach and easy to get halal food. Resort location very convenience and beach front.

The resort is conveniently located right by the beach and easily accessible. However, since the only way to reach it is by long-tail boat, it’s best to bring a small, easy-to-carry bag. The view is good. The service is ok. Nice breakfast. The only drawback is that the tub in the villa could be cleaner.

We came 2 years ago and decided to give another try. We’ll never come back, this time was very disappointing. The service is very poor and the price increased a lot. We had dirty towels, poorly maintained equipments, old room, rude, slow, unfriendly and undertrained staff. Some trash near the pool weren’t cleaned for days. The restaurant is not good, Breakfast is every day the same so better not to expect variety. I do not recommend, it’s a waste of time and money.