Dorsett Hotels in Kuala Lumpur

Without a doubt, I'm gonna claim that this hotel is epic! I've chosen Dorsett Hotel because it's closest distance from Bukit Bintang especially Pavilion Mall. Although it's an old hotel but the facilities was very good. Welcomed with a nice staff, very smooth & fast checked in. Continued with the hotel room I've got, surprisingly great. The room is very spacious especially for those whose travelling with kid. I've got the 19th floor room & the view in my hotel room was quite nice. My daughter really love & enjoy the hotel room. Yet the bathroom was very clean, bright & fully renovated. This hotel doesn't provide the everyday's mineral water but it has a drinking filtered water system that's normally had by the five stars hotels. For the restaurant, I can say it's quite old, a little bit dark. I think it's much more better when the hotel change the lighting to be more brighter & modern look. The breakfast menus are not many but all fresh, delicious & served very well especially for the beverage, the authentic milk tea is a must have item everyday, served hot & you can drink as much as you want. Overall, really love this hotel & I will stay in this hotel again when visiting KL again. Highly recommended!

11/3/2025, around 11.50am , Staff named Ugesan was rude—treated guests like friends and even raised his voice. I don’t know if it was the system’s fault or his, but someone get in my room - he has a key but I dont check out yet. And at that time, I had just finished showering - not proper dress , only towel and we not wear hijab. We not ready check out because its only 11.30++ . Imagine that—suddenly, someone opens the door. You think I wouldn’t be mad?! There was zero communication between the front desk and the woman I spoke to in the room about the incident. That’s why Ugesan didn’t know, you didn’t know—but instead of sorting it out, you kept asking for my booking number, code, email, and so on. Meaning? You already knew there was a mistake but didn’t want to admit it. No apologise to! Just , ‘thats all thank you’ - ugesan after we give our room card   I get it, I’ve dealt with many staff like this—playing the victim. But as front desk staff, don’t be rude. This hotel isn’t exactly five-star, so don’t let poor service drive guests away. Thank you En. Shahrul / shamsul for treat us nicely however, I’ve been waiting for an email or phone call to explain the root cause, but the month is almost over, and still nothing.

1) The light sleeper need to take note, poor sound proof and the water piping sound. 2) Breakfast very limited choose , we stay 2 nights the food almost the same. 2 days also mee soup (I think can change to alternate day with porridge or curry mee etc. 2 days also Nasi Lemak only change one day fried chicken another day rendang chicken. Suggest to add few more fish like fried beehoon, mee or fried rice, roti canai . Coffee machine are good unfortunately Cafe latte not hot. Feedback to the waiter but staff just ignore . 3) Carpark is very narrow for big car, very challenging to park. The staff will assist and guide you how to park your car. 4) staffs all very nice and polity. Especially the Carpark attendant

Hotel is conveniently located near the pavilion shopping mall and the trx shopping mall. This building is shared among different owners hence some rooms may be under dorsett and others under different property but rooms under dorsett come with friendly housekeeping and also daily top up of drinking water, coffee and tea. Parking is next door at the dorsett kuala Lumpur property and is chargeable at rm11 per day, multiple exit. Or you can choose rm30 for valet parking per exit.

The rooms were spacious, comfortable, and well-equipped, making it perfect for families. The staff were exceptionally friendly and accommodating, ensuring that we had everything we needed for a pleasant stay. Overall, Dorsett Hartamas KL exceeded our expectations, and we would definitely stay here again. Highly recommended for families looking for a comfortable and enjoyable stay in KL! ⭐⭐⭐⭐⭐

Location is good, just next to the Taman Connaught MRT Station with covered walkway all the way. However you must choose the deluxe room if you want to have a window. Otherwise, the Superior rooms have no windows. Only a couple of stores are still operating on the downstairs of the linked mall next door. There's a nightclub in the mall , and the noise throughout the night could be devastating depending on the room allocated.

the staff was friendly. the room was quiet alright. i like that they provided a water dispenser outside of the rooms. the location is very near to the mosque, its a 7 minutes walk. there is also a bunch of food trucks near the hotel so you don’t have to travel further just to eat. i think the other part of the building is a mall, but we didn’t have time to check them out.