CChenmeili8503For this trip, we started at The St. Regis Langkawi, then moved to The Ritz-Carlton, and finally stayed here upon returning to Kuala Lumpur. We initially booked two double rooms, but the front desk upgraded us to a suite, which was a nice gesture.
However, our stay had a few issues. Upon entering our 17th-floor room, we were hit with a strong cigar smell. Since we had a child celebrating a birthday and the room was already decorated, we decided not to switch rooms and just informed the front desk. But when we returned around 9 PM, the living room was still filled with smoke, making it very uncomfortable to sleep in, even after putting out air fresheners. It wasn't until the next morning that the front desk finally moved us to a triple room!
The room was apartment-style and quite spacious, but it felt a bit old, and the soundproofing wasn't great. The overall service level was probably on par with a domestic four-star hotel. Perhaps coming from island resorts, the difference felt a bit stark.
Regarding other aspects, breakfast was very crowded due to the holiday, and the food variety felt a bit limited. Also, the Indian staff in the breakfast area had very strong accents, requiring a bit more patience to communicate. The front desk was a diverse team, with locals, Chinese, and Indian staff. A local gentleman who checked us in was particularly warm and friendly. However, later, when I approached the front desk about the smoke smell, a young lady with a Chinese appearance, who claimed to speak both Chinese and English, seemed to ignore me despite my lengthy explanation. It felt a bit rude. Fortunately, most of the staff were still very enthusiastic.
The hotel's location is indeed good for shopping, but I don't think I'll stay here again next time! I feel like I'd either choose an apartment, which is cheaper and convenient, or a newer hotel; they are much better.
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