HOME2 SUITES BY HILTON KUNMING XISHAN

The room is big enough and the facilities are relatively new, but there is a pungent smell that makes people feel uncomfortable in the throat. Parking is convenient, travel is also convenient, there is a food street across the road. The service is very average. There is no proactive service in the lobby and no one asks about loading and unloading luggage, which makes people feel that it is inconsistent with this hotel brand. The breakfast room is not big, there are not many varieties, but the quality is good.

The room is clean, but there is room for improvement in the floor hygiene. The hotel facilities are convenient, especially the washing machine room, which is convenient for family outings. Children need to change one or two sets of clothes a day. It is very convenient to have a washing and drying device so that you don't have to bring too many clothes when going out. The hotel staff is polite and considerate. The clothes put into the dryer at 11 or 12 o'clock in the evening will be put away after drying, and you can pick them up the next morning. Disadvantages: The sound insulation of the bathroom drainage is not good and there is an echo, especially in the dead of night, the sound of water flowing down the drain pipe upstairs is very loud; the variety of breakfast dishes is too small compared to the number of guests in the entire hotel

When I booked the hotel, I chose a newly opened one, but the experience during the Spring Festival was terrible! Because I stayed for 4 consecutive nights, the bed sheets and quilt covers were not changed without my prompting. After repeated urging, I changed it. If you put the used wet towel in the basket, he can hang it back for you. The table in the room was never wiped. I ordered takeout on the first day and accidentally left some oil stains on it, which were still there when I left. Not to mention the breakfast service, the menu was a mess, dirty and messy, and they asked if they needed to pay by card, but no, anyone could come in and eat. The most outrageous thing was the coffee machine. I asked 5 times to pour out the grounds and add water, and it took 4 people to complete the operation. Because most of the restaurant service staff are part-time workers during the winter vacation, including the cleaners. How do we ensure good hygiene? The most outrageous thing was that when I checked out in the morning on January 31st, a tour group interrupted my check-out. I queued up as usual, and when it was my turn to check out, I said I wanted to store my luggage. The front desk told me to stand aside and let the tour group do it first, saying that storing luggage was very troublesome, so I needed to wait aside for the next group to finish. The most outrageous thing was that I went to have breakfast and needed to leave early because I had to catch a bus, so I wanted to get some eggs and yogurt. The food was already on the table, but the waiter said I couldn't take it. Ok, then I asked Ctrip to refund the breakfast fee. This is such a bad hotel. I suggest you don't stay here when you come to Kunming. With the Hilton sign, any other Atour hotel nearby has better service than this one.

Very good. First choice for every business trip. It is very convenient to go there. The service is also very warm. The hotel is also very clean and comfortable. I even stayed for another night. Very good.

The room is big enough, and the sofa in the king room is a sofa bed, which perfectly meets the needs of family travel. Newly opened hotel, but it really doesn't have much flavor. The service is positive and enthusiastic. They actively communicated their needs before check-in, reserved the room type in advance as required, and gave the children free breakfast. The only thing is that when there are many people at breakfast, the coffee machine is often out of stock. Although the staff keeps adding coffee beans, it is still in short supply 😄