Ona Las Casitas

The staff provides exceptional service, the location is convenient for relaxation, and the units are spacious with comfortable beds. Onsite amenities include a heated pool, well-equipped kitchens, and entertainment options.

My wife and I stayed in villa 18 from 21 november-01 December. This was our second visit and as before, everything was perfect. The staff are fantastic, the villa was amazing and so well stocked with all the utilities you could need. A big shout out to the men who were doing the grounds, they were planting up Poinsettia Christmas displays with such care. The whole grounds were beautiful and a delight to walk through. The only slight annoyance was the selfish people who put their towels on the sunbed in the morning then disappeared until the afternoon, even right under the sign saying not to! Most people, like us, took their towel to the pool and then took them away when they left the area. If I was in charge, I'd remove all towels and make the ignorants have to collect them from reception. So apart from that, we had a great time and are looking forward to next year's visit.

Nice little apartments had everything we needed for a few days. The one we stayed in only had a few English TV channels which was ok because we were only there for a few days had we been there any longer would have been an issue for us because we don’t tend to go out much in an evening so like the option of the tv, especially as we tend to spend a long time in Lanzarote. If you are here for a couple of weeks I’m sure this would not be an issue for you. The site t self is lovely a great size pool and apparently heated to be honest when I went in I wouldn’t personally have said it was that warm? It was ok but I wouldn’t have said it was that warm. I have stayed in villas with heated pools and it certainly was not as warm as those. But a lovely pool. The bar on site is great serves lovely food and the staff are very friendly. The lady in reception is really lovely she was very helpful and let us store our bags on arrival day because we were early and obviously couldn’t check in. There was a laundry room on site again didn’t go in there as only there for a few days personally would have preferred my own washer in the apartment rather than a dish washer. They provide you with pool towels which was good. One thing not so good if there is more than two of you staying in the apartment you have to pay for extra codes for the WiFi as it is one code per device and they only give you two codes any more and you have to pay extra for them not good! Info they give you needs updating it says reception is open every day till 9 pm I went up on the Friday evening to find it had closed at 6 pm so the information needs updating because it doesn’t stay open til 9 every day. They were very helpful to us in preparing our apartment I had told them we had a mobility scooter so they had made sure we had a ramp and an extension lead to be able to charge it, so thank you for that. However you can’t get the mobility scooter in the apartment so if it rains you are in trouble because there is nowhere in the dry to store it? Position wise is excellent there is a back gate that you get a key to and if you come out of the back gate and cross the road you are in the high street literally 5 mins! Perfect! I would definitely stay there again lovely complex