Atour properties in Lanzhou

(Due to technical reasons, online search is temporarily unavailable) [An unexpected long-stay experience during the Spring Festival! Lanzhou Xigu Atour Hotel deserves a five-star recommendation] I stayed at Atour for nine days during the Spring Festival. I felt warmed by the service and details of Atour! The hotel has convenient parking, the underground parking lot is spacious and free, and self-driving tours are completely stress-free. The daily breakfast is very sincere, not only with authentic beef noodles and freshly ground coffee, but also with rich Chinese and Western choices, and the ingredients are fresh and delicious. The room design is simple and warm, the bedding is comfortable and helps sleep, and the sound insulation effect is excellent. It is still quiet and comfortable to stay for many days. The front desk and room service are warm and thoughtful, and they actively provide travel guides. During the festival, they also gave small gifts. The geographical location is superior, and the surrounding dining and shopping are convenient. It is also convenient to go to scenic spots such as the Yellow River Scenic Line. Both the hardware facilities and soft services are far beyond expectations, and the cost performance is extremely high. I will definitely choose Atour again when I come to Lanzhou next time!

The hotel facilities are new and very clean. It's relatively quiet, and the front desk staff are warm and polite. The location is also quite convenient for transportation, and it offers great value for money! 👍👍

The room was clean, tidy, and quiet. I loved the mattress and pillows. The front desk lady was very friendly and offered hot water when I checked in. This small gesture made me feel very at home. After a tiring day on business, returning to the room felt very cozy. The front desk staff and staff were very proactive in greeting me. This was my first time staying at an Atour hotel, and I will definitely be back.

Staying at this hotel on this business trip, the overall experience completely exceeded my psychological expectations, is the best hotel in the recent travel experience, the whole process feels comfortable and warm. First of all, the hotel service is particularly intimate and warm. From the check-in at the front desk, the staff is gentle and friendly, the service is warm and thoughtful, the processing process is efficient and fast, and the hotel will take the initiative to inform the hotel's supporting facilities, breakfast time and surrounding travel routes. The favorability is directly full. The hotel's sanitation is impeccable, the public areas, corridors and lobby are clean and odorless, and the green plants are clean and beautiful. After staying in the room, it was full of surprises. The whole room was clean without dead ends. The bedding was white and soft, no stains and no smell. The desktop, window sill, bathroom mirror were dry and clean. The bathroom was separated from wet and dry. The floor drain and corners were cleaned very cleanly. Toiletries were neatly arranged. The whole is clean and refreshing, and the stay is full of security. The room facilities are complete and complete, the air conditioning temperature control is sensitive and quiet, the network speed is stable and smooth, there is no pressure for office and drama, the mattress is moderately hard and soft, the pillow height is optional, the rest comfort is very high, the room lighting layout is reasonable, and the atmosphere is excellent. The most plus point is the hotel value-added service. In the evening, warm heart supper will be delivered intimately. The meal is clean and delicious, especially to cure the fatigue. During the stay, whether you need drinking water, daily necessities, or other temporary needs, after contacting the room service, the staff responded quickly, the items can be sent to the room as soon as possible, and the service efficiency is extremely high. The business trip was in a hurry, and I received a work notice to check out in a hurry. I took care of the luggage and rushed the way. Even the hotel environment and the real scene of the room were too late to take pictures. It was a pity. But the whole process of high-quality service, clean and comfortable environment, perfect and intimate supporting facilities, make this business trip particularly easy and pleasant, the stay experience is full, and the follow-up local business trip will definitely choose this hotel, I really recommend staying

The overall facilities of this hotel are very good and complete. Invoices are issued quickly and electronically, so it is convenient to find reservations. You can smell a very fragrant smell as soon as you enter the door. As for the service: the front desk and guest rooms are very good, they greet everyone they see, and every time I go to the front desk to ask something, the girl at the front desk will respond enthusiastically; as for the room hygiene: it feels very clean as soon as you enter the door, and things are arranged in a very regular manner; as for breakfast: breakfast is not included when checking in, but the front desk knew that it was the first time in Lanzhou, so they still gave me a buffet. The breakfast is quite rich, with various styles. There are many types of breakfast, and there are also Lanzhou specialties, which is very good.

Taking advantage of the children's holiday from the Ganqingning Ring Line, I lived in a lot of chain hotels along the way. Generally speaking, this Atour is the most satisfying and the best experience hotel. Before check-in, the customer service lady called in advance to communicate the arrival time, and also sent the parking lot location and parking guide map. It was very intimate and thoughtful. For foreign tourists who are not familiar with the road conditions, this is really very good [strong] [strong], parking fees are also reimbursed [screaming teeth]. The hotel lobby has a large space, the fragrance smells good, the books are complete, and there are many picture books that children like. The breakfast is very rich, there are many types, the taste is good, the fruit is particularly fresh, the children said that they like to eat cantaloupe, the young lady in the restaurant also helped to pack a [let me see], really hearty [love].

The location is convenient, just at the northeast corner of the Railway Bureau Crossing. There is a bus stop (China Railway Science and Technology Building Station) at the door, leading to Lanzhou Railway Station (East Station). Next to it is the IFCC Global Center, which is more convenient for eating. The hotel has not been open for a long time and all facilities are relatively new. The service attitude at the front desk is very good, they answer all questions, they are very patient and considerate.

The main destination of this trip was the Provincial Museum, which was within walking distance of this hotel 👍👍👍. This was my second time staying at Atour Hotel. It was clean and hygienic, and the staff were very attentive and spoke very gently 👍👍👍. The toilet was a standard one, not a smart one. The shower head was adjustable, but not the overhead type; those who mind this should consider their choice. There were four bottles of drinking water and two small snacks provided. The TV screen mirroring was decent, although sometimes the connection would drop and I'd have to scan the code again. The room window faced downstairs, and although there was a sign saying it was under construction, it didn't seem like any workers were going in or out, haha. I could hear the doors of neighboring rooms opening and closing at night, but it seemed like it was the off-season and there weren't many guests, so it was okay ✌. The area around the hotel used to be a bustling commercial street, but now there are only a few scattered shops. Fangha Milk Tea is on the pedestrian street behind the hotel. The hotel offers delivery services, with robots delivering food. They even gave us local specialties when we left, thank you! 👍👍👍

I used the gym! I even used the laundry facilities! I was overjoyed to receive a room upgrade upon check-in, and then worked out in the gym for half an hour. Although it's small, it has treadmills, elliptical trainers, yoga mats, and disinfectant wipes!!! The small gym is very nice. The decor is typical of Atour, I didn't take any pictures. Also, the service was excellent, much better than the Atour hotels I stayed at in Beijing 😆 Furthermore!! Superb service! I forgot my power bank at the front desk, and asked the store to send it home for me. It wasn't shipped out in 5 minutes, and they even paid for the shipping!!! The service attitude and speed are amazing 🙀!!

Overall, my stay was very good. The hotel is in a great location, and the breakfast selection is rich and high-quality. They offer a free gym and dry-cleaning service, making the facilities comprehensive and practical. I was very satisfied with the service, cleanliness, and amenities. It's excellent value for money; to get this kind of setup and experience for just over 400 yuan is incredibly cost-effective. However, the check-in experience with some front desk staff significantly impacted my overall impression. The first female employee who assisted me during check-in was extremely unprofessional, lacked communication skills, and had a perfunctory attitude. I had to wait over ten minutes for check-in without being proactively informed or having any reasonable arrangements made. When I asked about the waiting time, her response was curt. I tried to have my family wait in the hotel's lounge area but was told it wasn't allowed, causing us to go back and forth. There was no thoughtful guidance throughout, which was very frustrating and made for a terrible experience. Fortunately, a different front desk staff member took over. They were enthusiastic, professional, and patient, communicating smoothly and efficiently completing our check-in with a thoughtful touch, which helped restore some of my positive feelings. In summary: The hotel's hardware, dining, amenities, and environment are all impeccable and highly recommended. The only downside is that some front desk staff have a weak service意识 (service awareness), are unskilled, and lack communication, leading to inconsistent service levels. I hope the hotel can strengthen professional training and service management for its front desk staff to standardize service and prevent such poor reception issues from recurring.