Lanzhou Zhiyu Hotel

The sanitation is OK, but the location of the hotel is not easy to find. There is a warehouse next to it, and the forklift is too noisy at night. It keeps ringing at 3 or 4 in the middle of the night. The price is a bit high.

Super awesome! I stayed at the Starway Hotel before, this one is much better than the Starway Hotel! The service attitude of the lady at the front desk was very good, and there were local specialty tea, honey and hand cream at the front desk The room is very large, with dry and wet separation. The wash basin is also large. Although it was newly opened in July, it has no decoration taste. The pillows are very considerate, with two different types, one soft and one hard, which is really great! The room is very clean and hygienic, the environment is also very good, parking is convenient, [Wang Chai]

Let me share with you the extremely bad experience of staying in this hotel I checked into this store with two family members on 815. 1. The business has engaged in consumer fraud and sold dog meat under the guise of selling mutton. When I booked the hotel, I saw the exterior of the "Zhiyu Hotel" building displayed by the merchant on the hotel details page. It was a high-rise building and looked quite high-end (as shown in Figure 1). However, when I actually arrived at the site, I was shocked. The real Zhiyu Hotel was not the hotel shown in the details page, but a shabby two-story building in a construction yard two hundred meters behind this building. There were construction vehicles pouring cement on site. It was dirty and messy. On the day of check-in, there was not even a proper facade (as shown in Figures 2, 3 and 4). When I checked out on August 16, they were still painting the exterior walls. The scaffolding had not been put away in time, and the paint on the walls was not dry yet. The pictures of "Zhiyu Hotel" on the hotel details page were all photoshopped. There is blatant consumer fraud! 2. The hotel management is lax, with no record keeping or rules, a makeshift team, no formal front desk staff or service staff, no work clothes or work ID cards. There are only a few older cleaning ladies who manage the hotel from top to bottom. My family and I drove to Lanzhou for a trip. On the day of check-in on August 15, we parked our car in the courtyard under the guidance of the hotel staff. On the morning of August 16, when we were about to check out, we found that our car had been smashed. There were multiple obvious scratches and pit-like damages (as shown in Figures 5, 6, and 7). We then called the police (Figures 8 and 9). As the vehicle was in a blind spot of the surveillance, we could not file a case for investigation and could only blame ourselves for our bad luck. After reporting the damage to the police, the damage was assessed at RMB 3,850. The hotel is not responsible. When parking, we repeatedly confirmed with the hotel staff whether we could park. The staff said that it was okay and we could park. Encountering such a smashed car really makes the travelers bear all the responsibilities. We wanted to negotiate whether we could waive part of the room fee as compensation, but the store owner not only said in a tough attitude that it had nothing to do with them, but also morally blackmailed us, saying that this kind of thing should not be borne by the hotel waiters who are fighting for two or three thousand yuan. The hotel staff led the tourists to park their cars incorrectly during work, which led to such a vicious incident. Instead of giving partial compensation out of humanitarianism, the hotel turned the tables and told the tourists not to make things difficult for the staff. Shouldn't the hotel be held responsible for what the staff guided the tourists to do during work? Is there any method? The hotel never mentioned its own negligence in managing its employees. During the negotiation, the owner had a bad attitude and refused to provide compensation. In the middle of the communication, he just rode away on an electric bike. 3. In short. This is a fraudulent hotel. It is not the high-end hotel shown on the product details page at all. It is a wolf in sheep's clothing. There is no rules and discipline inside the hotel. The management is lax, irregular and unqualified. The store does not acknowledge the mistakes made by its employees during their work, rarely disciplines its employees, cannot teach them basic principles, and has very poor logistical support. A perfectly good car was smashed at the door, but the store does not take any responsibility. The store has a bad attitude, and is dismissive of reasonable compensation measures proposed. It morally blackmails customers into not letting the hotel waiter blame the smashed car, and does not say a word about the store itself's negligence in managing the hotel staff. The hotel is the first stop of a city’s tourism business card. I came to Lanzhou with great joy, but I didn’t expect to encounter such a thing. The attitude of the hotel is disheartening. I advise all tourists who see this post to avoid it!

The floor heating is very warm, the store owner is very friendly, parking is very convenient, the room is very spacious, and the facilities are also very good. It is worth recommending! ! Especially for those who drive cats and dogs home, being able to bring furry children is really a great blessing! ! !

We stayed in a newly renovated room. There was work going on outside in the morning. The noise was too loud and we couldn't rest well. The staff's coordination was of little use. The sudden clanging noise made the cat stressed and my heart was pounding. We couldn't check out early, but everything else was fine.

The decoration is indeed new, but it is not in the hotel building, but in a small room next to it. The new decoration smells very strong. I don't recommend staying there. I don't know about other room types.