Atour Hotel Potala Palace Square Lhasa

This is my second time coming to Lhasa and I stay at this hotel every time. Advantage 1: There is diffused oxygen supply, which is very friendly to people coming from low altitudes. You can rest in the room on the first day to recover your strength. Advantage 2: The location is very advantageous. It is very close to Barkhor Street and can be reached on foot in 8 minutes. You can go there at any time. It is only a 12-minute walk from the Potala Palace. Advantage three: The service from Jiayin and Yunluo at the front desk is super good, especially nice. I feel friendly when I am on a business trip.

Because of the traffic jam, I rushed to the hotel at 2 am. When checking in, a front desk girl slowly taught another girl to check in. We were very tired in all three, so we asked them to check in quickly. As a result, they were ignored and were Teach that girl how to use the card to brush the elevator, and start over again. Entering the room was even worse, 833 one night also said the upgraded room was simply too bad, not worth the price at all. The bathroom is too small and the layout is very unreasonable, the online marked 25 to 28 square meters is even more deceptive, I actually measured less than 23 square meters the next day. For this kind of money-crazy hotel later I will react to the local Culture and Tourism Bureau.

What’s the point of having great hardware without software? Basically I don't give a bad review. Because of the long-distance self-driving, I need to carry a lot of luggage to the hotel for packing. I called the front desk in the afternoon to ask if there is an open-air parking space. The answer is yes. As a result, I was stuck at the intersection. I continued to communicate on the phone. The lady at the front desk was very enthusiastic and said she would arrange someone After a long time of traffic jam, I turned right and a ******* man in plain clothes came over to give me instructions. If I didn't tell him that I was from the hotel, he would ask me to drive inside. My car was wider and I definitely couldn't pass through. I had no choice but to do it. After a long time, he I moved the motorcycle on the roadside after I found the problem. I went further in and found that there was no open-air parking lot. The ******* man arranged for me to park in the parking lot of the hotel next door. He left without any follow-up. I had no choice but to compromise because it was too crowded. I was tired, so I walked out of the garage with my luggage and found that I couldn't get in from the Four Seasons Hotel. I had to go around a long way and enter the hotel from the front door. Actually, I had a lot of luggage, but I really didn't feel like it at this time. The lady at the front desk was really enthusiastic. , seeing my displeasure, offered to carry my luggage for me, but I thought, forget it, and checked in, thinking that this was the end of it. When I checked out at noon, I asked how to deal with the parking fee for the car parked next to it. The receptionist next to me directly told me to pay half each, and I refused to leave on the spot. The same lady called me yesterday and said that all the money would be reimbursed and asked me not to give a bad review. I directly refused and hung up the phone. This is the process. First of all, I must have consulted and got the answer that there was an open-air parking lot before coming here, why? Because I need to stay for a few days, have a good rest, and make some changes. If I come here without asking, it will be troublesome for myself. Maybe you heard it wrong as the young lady said. Well, I thought about it at that time. So, because of the impact your mistake has caused me, should you be fully responsible for the parking fee? Half each? Who needs this little money these days? It's never about money, it's about an attitude, a way that others can accept Second, from the beginning to the end, the young lady did have the attitude and sincerity to solve the problem, but the fact is that the impact you have caused me has already occurred. Secondly, you are mainly afraid of giving bad reviews. Point here. The point of bad reviews is that it will affect you. If you have caused adverse effects on me, then in the same situation, you have caused adverse effects on me, but you ask me not to give a bad review so as not to cause adverse effects on you. Is this double standard or selfishness? Third, I am a member of Huazhu Club, but I used Ctrip to book my car. When there was a problem with your service, I asked for breakfast and asked not to give a bad review. I really want to say that now that the country is rich and the people are strong, who No matter how good a breakfast is, people should respect each other, instead of always trying to ask others for something when you don't do it yourself. The focus of the hotel is on service, not negotiating with guests when you don't do it well. And what do you mean by The kindly adjusted room to have a window, but it was next to the road and very noisy, so I decisively checked out and did not extend my stay. A truly harmonious society should be a civilized society that respects each other, rather than just negotiating conditions. But I still give a thumbs up to the young lady. As for the front desk lady who said that the parking fee is half for each person, I just want to say that you underestimate others. , and also humbled myself.

The service is very poor, especially the front desk staff, who have neither basic courtesy nor enthusiasm for service. At the same time, I want to complain that the price is also outrageous: if I booked in advance, when I arrived at the hotel, the price was much lower than if I booked in advance. The hotel said it was a problem with Ctrip. If I booked from their mini program, it would be much cheaper? ? ? ?

Diffusion oxygen service: good Facilities: very good Environment: Average, my room faces the 24-hour laundry room, and it’s noisy late at night Service: Staff service is very good

[Brief review] The decoration is OK, the sound insulation is extremely poor, and the service is extremely poor The following is just a simple statement of objective facts. I am disgusted to the point of losing my temper. I will not express any personal opinions. Everyone can judge for themselves [Experience] 1. I brought my old mother to check in during the off-season. The front desk learned that we planned to stay for several days. We opened a membership for 200r and gave us a discount for upgrading the room type 2. The toilet made continuous noise, the noise outside the street window, and the noise of the motor on the roof. I could clearly hear the activities in the upstairs room and the corridor (the toilet was damaged, and the noise outside the window was all the street-facing rooms, including those who changed rooms later. The low-frequency sound of the motor was obvious above the 4th floor). My old mother was more sensitive and did not sleep all night. When I knew about it in the morning, I asked the hotel to make a statement 3. The hotel manager interrupted the old man's narration and asked "What are your demands" without giving an apology or compensation plan 4. After communicating with me, the hotel manager replied: The food delivery robot led the way to change rooms, and hinted "Do you know about the upgrade of room types?" ? ? 5. Solution after further communication: A. Late check-out (same as Ctrip low-star members) B. Discount price for the next night 480 (previously extended the room for the next night, price 425, see Figure 1) 6. After further communication, the discount price for the next night gradually dropped (480~450~400~350), if you don’t stay, give a pillow……… 7. Final solution, give a free room for one night, but the room is still facing the street, downstairs is a Sichuan restaurant + barbecue bar, I don’t plan to stay, the elderly want to stay, see Figure 4 booking information 6. When changing rooms, the target room was not confirmed in advance, the door was closed, knock on the door three times in person to confirm, "This is the hotel rule" 7. During the room change process, I proposed manual guidance, I led the way, I pressed the elevator, and I expressed my gratitude for leading the way 8. After changing rooms in the afternoon, I said We informed the hotel manager that we wanted to catch up on sleep. After 1 hour, the room service came to clean the room. We told the service staff not to disturb us again. After 3 minutes, the hotel manager sent another WeChat and made a WeChat call. We failed to catch up on sleep. See Figure 2 9. The bathroom door was broken. See Figure 3 10. There were few breakfast dishes, far less than the one we stayed at Nyingchi Phuntsok Kangsang yesterday (there were less than 5 tables of guests at Phuntsok Kangsang that day); the rice noodles were soaked in water, and the seasoning provided was the same as that of the hot pot restaurant 11. The service staff sent a long voice message [To other guests] If you want to stay, please bring your own earplugs, stay away from the rooms on the 2nd, 5th, and 6th floors and all street-facing rooms, be mentally prepared for the soundproofing of the room/window, and have reasonable expectations for hotel services [To the hotel manager] You are not suitable for the service industry, how can you have such a bad response