Guest User
September 16, 2024
I chose this store after reading the reviews.
First impression of check-in: The exterior facilities are OK, but the interior details are not in place
1. I booked a room on Ctrip and chose the one with free upgrade and 2 free breakfasts. When I checked in, I took the initiative to tell the store that we had a free upgrade. The store replied that there were only family rooms and no premium beds. I immediately went to Ctrip to see that there were premium beds and family rooms. Then the store helped me upgrade. After I took the room card upstairs, the room card could not open the door, so I took the elevator downstairs to change the room card.
2. The first feeling after entering the room: the room is very large and the facilities are very new. Then I put down my things and went to the ancient city to play.
3. After coming back at night: when we were preparing to wash up, we found that the wash cup and tea cup were very dirty (we took photos), and there was urine stain on the toilet (we were in a hurry to go to the bathroom, so we didn’t take photos and just wiped it with a tissue). My partner wanted to call the front desk to ask for a disposable cup for us to brush our teeth, but the phone was broken, so we had to take the elevator down to the first floor to ask the store for it. At the same time, when we came back, we passed by the front desk and wanted a bottle of mineral water. The first sentence the store keeper asked was: Have you run out of water in the room? (It gives me a bad feeling. Mineral water is provided free of charge in any hotel. There is no need to ask this question. It makes me feel disgusted.)
4. Before washing: We ordered a cup of milk tea and waited for a long time. We called the courier and he said it had been delivered by a robot, but we never received it. Finally, we couldn’t wait any longer and opened the door to check. We found that the robot had been outside the door, but we didn’t receive any relevant information in the room. Normally, the room phone would ring after the robot delivered it, but because the room phone was unusable, it was delayed for a long time.
5. After washing up, when I was about to lie down on the bed to rest, I lifted the quilt and saw a long hair under the bed sheet in the middle of the bed. There were also a lot of black fluff on the bed sheet.
6. When I checked out at around 6:50 in the morning, there was no one at the front desk. I went back to my room and ordered a takeaway breakfast. After eating, I went down to check out and there was still no one there. So I left my room card at the front desk and left.
Note: When I asked for disposable cups, I told the boss that the cups were not clean. The boss said he would change our room, but it was too late and we didn't want to bother anymore, so he didn't change it.
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