Anonymous User
May 12, 2025
The hotel is so smelly that I am speechless. I brought my kids and the elderly to Taizhou and decided to stay at the local Four Points by Sheraton. There was a slight smell of sewer in the bathroom when I first came in, but I didn't take it too seriously. However, around 10 o'clock in the evening, a strong stench of sewer spread throughout the room. I was so sleepy at the time that I didn't have time to report it. I was choked and woken up once in the middle of the night, but I was too sleepy, so I opened a window and continued to sleep. I woke up at 10 o'clock in the morning and couldn't stand it anymore. The whole room, including my child who kept coughing, was pickled with that kind of stench. I can really tolerate a normal stench, but in a hotel of this standard in the local area, I don't know why. What's even more annoying is that I called the front desk and they sent a so-called leader to handle it. The solution they gave was to give you a 20% discount. It was a very funny way of handling it. I stayed in a standard hotel of yours that costs 800 per night near the county town and had already booked 2 rooms. Do I need your 20% discount? I came to vacation, not to suffer and be insulted by your hotel. This way of handling it obviously has no service spirit. If I had known, I would have stayed at the Four Seasons next door. Yes, another thing, they share the elevator for the whole building, which is very, very slow. The experience is really terrible.
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