Crowne Plaza Hotels & Resorts Hotels in Liverpool

I was very happy with my stay at this hotel, especially as my family and I were unfortunately left in the city after we missed our last train. The staff were very accommodating, and we were given a free upgrade to the executive suite after a mishap and explaining our situation. The room was absolutely beautiful, spacious, very well ventilated, and clean. The towels were extra soft, and there was more than enough to accommodate my family. We received cosy dressing gowns and slippers. We had extra pillows in the bed, and it was extremely comfortable. The bathroom amenities were divine, too. The shower room was a great design with very good lighting. The location was perfect, under a 10 min walk from Liverpool Lime St rail station.

Firstly the bad points- *The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked, *The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018. *tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms. *There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it. I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3. Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us The upsides were- *Staff were pleasant, *breakfast was amazing with everything you could possibly as for, *hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe. * . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.

The hotel needs some updating, no sockets near the beds, on the other side of the room. Bathroom a fair size but the long window had no blind or frosted film, so when the light was on, you felt like you was in full view using the toilet or shower, especially on the first floor.Staff didn't appear friendly,. Lifts took forever. It would go to the very top floor, and then it was mostly full on the way down. Another lift was out of order. Not sure if I would stop again.

I stayed in the standard room for 5d/4n and I was very satisfied overall. I moved to a private room from the dorms and I think it was a very good choice. I enjoyed the desk and private bathroom and the bed was very comfortable. I was also happy that they provide a small heater for colder nights. Midway through my stay, I finally found the kitchen downstairs and used it for heating up very small minor things . I appreciated the cleaning staff and their effort in keeping the kitchen clean. It is hard to do with a building full of people! 🙂 well down! Check out was super fast and no-fuss. Thanks for keeping things in tip top shape!

Value for money ! Location is good as it is near to Albert Dock and all restaurants, and also near to Beatles Story and pick up point (Hop on Hop off tour bus) Room size is good with a wide window that you could see the dock.

Great location and accommodation. We had everything we needed. Staff was always kind and smiley! Really recommend.

Great hotel in an excellent location behind lime Street station. Staff on check-in were extremely helpful and friendly as were all the other staff members. Rooms are clean and the beds comfortable, the shower was powerful and hot and the bath big. English Breakfast was delicious although not the biggest buffet the quality was amazing .The room could do with a fridge but aside from that everything was perfect for us and we will definitely be back again

We came here to celebrate my sisters birthday. I have a disability so asked for a accessible room. Well all i can say is wow!! The room was very big, with a full wet room with slip mats, plenty of towels with shampoo conditioner and shower gel, (which wasn't the cheap stuff) a fridge microwave sink coffee machine kettle were all in our room but cleverly hidden in what looked like wardrobes. Staff were outstanding in every way. We arrived with a card and chocolates on our table wishing my sister a happy birthday, Monday to Thursday they have an hour of free win or soft drinks in reception. The hotel was spotless lifts working at all times, we were close enough to all the bars and shops yet didn't hear any noise when in our room resting. I would highly recommend this hotel and if I'm honest Liverpool itself what a lovely lovely city!!! Will absolutely be coming back to this hotel in the future.