Hyatt House London Stratford

The location of the hotel is really convenient and the room is clean and tidy

My booking was a King Bed Suite with Cherry Park View and with sofa bed from 23 May to 1 Jun 2025. On 23 May when I checked in, the front desk staff told me that type of room was overbooked. They arranged me and my family to check in a King Bed Suite without the Cherry Park View and without a sofa bed on the first night, and then gave me the right type of room from 24 May onwards. The front desk staff told me they would give me a discount rate for the first night (because I didn't get the type of room I booked) but on 1 June when I checked out, the staff on duty said she knew nothing about it and charged me the amount of the original booking. I wrote a email to the front desk manager Patricia Rodes on 3 June asking about the discount rate for the first night but she never responds to me. I am disappointed with how the hotel management has handled this. Notwithstanding, I wish to express my appreciation and compliment for one of their front desk staff, Daniel, who was very helpful in dealing with the above issue and has always been responsive in resolving all kinds of problems encountered by customers in the hotel.

I went to London to play a tennis tournament at the weekend last week and stayed at the Hyatt house London stratford. The reception on the G floor and the checkin lobby were very smooth and professional. The elevator requires a room card swipe, which improves security. The room is tidy and relatively spacious with the price. You can see the beautiful scenery outside the room, and the breakfast provide by the Hyatt was great! Downstairs is the Westfield mall, as well as Stratford train station and subway station, which is very convenient for travel.

Everything was good p but the bed wasn’t comfortable and you need more Arabic channels.

Fantastic hotel in Westfield shopping centre Spacious room Quality fixtures and fittings Friendly and professional staff Excellent breakfast (poached eggs perfect) Easy access to Stratford station

Fantastic room for a night. Very well equipped and lovely friendly service from the staff too.