Dover Castle Hostel

Great hostel, good location, clean and lively , definitely recommend

Average hostel, cleanliness is acceptable. The bar at the ground floor is the highlight of this place.

I am writing to you to express my deep dissatisfaction and make a public complaint about the poor service received by a reception employee at the Dover Castle Hotel in London. The incident occurred on July 19 at 6:10 pm. This employee behaved in an insensitive, inhumane manner and showed unacceptable mistreatment and indifference towards me. Additionally, he refused to give options when I tried to pay by card, rudely insisting that they only accepted cash. It is clear that this person does not love what he does and his behavior reflects excessive pride and an attitude of superiority towards others. This individual is clearly xenophobic and his treatment leaves a very bad image of the hotel. My experience is not an isolated case; I have read numerous comments and reviews on the internet where other clients express that they have been treated in the same way. This person shows obvious discrimination and completely lacks the slightest courtesy towards customers. Despite all the complaints that have been made about the poor service and mistreatment of employees, as well as the indifference shown, the hotel has done nothing to improve. For this reason, I do not recommend this hotel to any type of person who wants to stay, especially if they are tourists. I call on the management of the Dover Castle hotel to take the necessary and appropriate measures to resolve this situation. An establishment that claims to offer lodging services cannot afford to have employees who mistreat guests and damage the reputation of the place. I hope that this complaint will lead to immediate corrective action being taken. Guests deserve to be treated with respect and courtesy, and it is the hotel's responsibility to ensure that its staff lives up to these basic standards of customer service.

Straight forward, nice clean room and bathroom facilities. Fantastic, friendly and safe atmosphere in the bar. For my first stay at a hostel ever this was definitely a brilliant experience. We stored our things in lockers provided for £1 a day. We came and went as we pleased, happily. I would recommend definitely.