Hotel Benahoare

Zero problem solvers! It turns out that I decided to go to La Palma in the summer with my partner and I saw this hotel with good reviews. As I had problems with the internet, I decided to call and make a reservation for the month of July, through reception. In June I see a charge on my account from the hotel, I call and a kind gentleman answers me and tells me that the reservation had been made in June. After this I investigate, and I see that they had indeed reserved me in June, SURPRISE!, since at the time I only looked at the amount in the confirmation email, without noticing the dates since it only varies in the whole breakdown xx/06/xx-xx/07/xx (the month). I call again and a lady answers, and I tell her to put me through to the guy I had spoken to earlier who was handling my situation, and to my surprise she tells me very arrogantly, “I am the director, is that enough for you?” After this response that left me stunned, I tell her the situation and she tells me that it is my duty to check the dates, to which I accept and tell her that since I lose the amount of €261 (the amount of 3 nights with half board), that if there is any alternative, since I had the plane tickets, rental car, nature and astrological experiences booked (by sending her via email verifications of the days I am going to be on the island, previously taken out to book at this hotel), and that it was a shame to lose all that, to which she tells me a resounding NO! Well, with my frustration and her zero problem-solving ability to hold that position, I am the one who offers her alternatives such as changing the dates, charging me for one night, or even just booking accommodation and offering me a room. half board upgrade as they have kept the entire amount, to which she replies again that it is the cancellation policy, that if I want to make a new reservation with the full amount for the 3 days with half board... I contact her again the next day and she replies that they are a 16 room hotel and that I will only be given a partial refund of €54, ending the email with a "with this we consider the incident resolved". It is a huge shame the promotion that is done for this island and that because of people just to take three pennies, other businesses lose the opportunity to earn something. There are many institutions that promote the recovery of an island after a natural disaster and there are many of us who go to La Palma not to see a volcanic eruption, but out of solidarity with the people of La Palma, who will surely need many visitors to recover and strengthen the island economy, but unfortunately when the treatment is terrible and taking money at all costs prevails, not everything is worth it... Because even if you can prove that it was a reception error... not everything is worth it, since, for a 3-night stay, Mrs. Valentina, the money has already been collected, by changing the dates to a later month the accommodation that you manage would have been sky-high, for that amount the benefit would have been

La habitación amplia, limpia y cama cómoda, personal amable, tienen detalles gratuitos para los clientes como una cesta de manzanas, agua, café e infusiones disponibles a cualquier hora del día y noche, incluso para llevarte a excursiones o a la habitación