The hotel's location is great, with plenty of restaurants, convenience stores, and supermarkets nearby on the ground floor. The only downside was the poor pricing on Trip.com. I had to cancel my reservation due to a change in plans, and Trip.com immediately charged me a 100 cancellation fee! When I asked the hotel front desk, they said I could check in or cancel without any issues. Soon after, I received calls from two customer service agents. The female agent was helpful and offered solutions, but the male agent was rude, saying, 'This is a fee charged by the agent; I'm helping you negotiate, understand?' It's ridiculous that a big platform like Trip.com has to defer to these 'agents'! No wonder people around me say Trip.com is going downhill and struggling. I will never use this terrible platform again.
4034 reviews
8.3/10
Price from
US$73
per night
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