Guest User
August 20, 2024
At first glance, this hotel seems like a nice place to stay based on other reviews, and there are certainly some positive aspects. The bar and restaurant staff are warm and welcoming, and the food is decent. However, our overall experience left much to be desired. The reception staff, with maybe one exception, were unhelpful. We tried to book the A la Carte menu for three days, only to be given the runaround. Despite that the information poster states reservations could be made one day in advance, every time we approached reception, regardless of the time, and two day in advance we were told to “come tomorrow.” This happened repeatedly. We booked three sea-view rooms, but one of the rooms had a pool view with only a partial sea view. While the staff did move us to a proper sea-view room after we complained, our relief was short-lived. The following night, a strong sewage smell began emanating from the air conditioning, making it impossible to breathe comfortably in the room. The staff’s solution was to spray lemon-scented air freshener into the air conditioning, which did absolutely nothing to resolve the issue. When we requested another room, we were told that we had already been moved once, and they were unwilling to accommodate us further. We eventually had to involve our travel agent to help resolve the situation. On top of all this, our rooms had poor water pressure, making almost impossible showering. If you're considering booking here, I strongly recommend researching other options first. If this is your only choice, I sincerely hope your stay goes more smoothly than ours did. For the amount of money we spent on this holiday, the experience was far from worth it.