Ramada Encore Makati

Room Size and Cleanliness: Guests frequently mentioned the spaciousness of the rooms and their cleanliness. Many appreciated the comfortable beds and modern amenities such as fridges and kettles, though lighting was sometimes inadequate.(based on 135 reviews)

The hotel looks nice from the outside and the reception area is presentable, but the rooms were extremely disappointing. The room we were given was filled with mould, damp, and had no natural light, windows, or proper ventilation. After just one night, my family and I developed blocked noses and coughs. There were also many mosquito bites, and the air conditioner was leaking directly onto the bed. We arrived at 7:00am after an overnight flight with two exhausted children, only to be told we had to pay ₱3,000 for early check-in. Otherwise, we would have to wait until 2:00pm. After pleading with them, they reduced the fee to ₱1,000 if we waited until 9:00am, but anything earlier still required ₱3,000. This was frustrating, especially since I had booked two stays with them (before and after our Boracay trip). When we finally got into the room at 9:00am, we were told we couldn’t have breakfast (which ended at 10:00am) because our booking didn’t officially start until 2:00pm. The poor room conditions combined with the lack of flexibility and compassion from the staff made our stay unbearable. We cancelled our next booking and found an alternative hotel. I would not recommend this property to families or anyone expecting a healthy, comfortable stay.

I must say, my experience at that particular Ramada Hotel was quite disappointing. The room had a very musky smell. But the buffet was good.