Family-friendly Hotels in Makkah

Wonderful experience upon check-in and throughout our short stay for Umrah. They allowed us to check in early at 12pm. Nice view of Haram from our room.

I have booked 2 rooms under my name but the reception and duty managers made my stay uncomfortable for 6 hours for their mistakes. I requested them one day before arrival to have both rooms connected or at least the same floor. But no one cares about it and they have given me 1 room in one tower and another room in another tower which totally disappointed me and i have to request many times to change my room in the same tower or the same floor. No body was there to listen it looks like I was in a third class hotel where guests who have paid too much money don't have any value. After requesting many times to the duty managers my room was changed.

It’s pretty similar to the other hotels in the complex. It differs as it has a more modernist furniture style; whereas the other local hotels have gone for an older-elegant style. The hotel provides a better service than then Four Point as irons etc are available in room. However, breakfast is more than twice as expensive as the nearby hotels, so I did not eat breakfast in Park Inn.

This is the best hotels that I have stayed in so far! Very clean and the service is good too.

An amazing stay..hotel very near to women gate (16-17) and male gate (17-18)..not to far from gate 25 (women’s raudhah).. Very convenient stay and would recommend to other travelers..worth for money!

The staff is great and helpful The room is clean and spacious The location and view are great All services are available around the place

Hotel located 20 minutes from the Haram by bus. A shuttle system is in place with a bus that drops you off and brings you back at each prayer. Timetables are not always respected and the bus is very often overcrowded, which makes the experience quite trying. Furthermore, I regret the lack of communication from the hotel on the operation of the shuttle. Apart from a poster on the reception counter, no mention or explanation was made during check-in by the employee. I had to figure it out on my own to understand how it worked, where to drop it off...etc. I found it very unpleasant. The room was clean but severely lacking in equipment, no kitchen utensils just a simple kettle. The bedding is very firm, will not suit everyone. During my stay, the hot water almost never worked, which is very unfortunate. The hotel is near a major, very noisy road, my room was located on the road side and the noise was quite disturbing, especially at night with the incessant honking of car horns, the sound insulation is quite poor. In summary, the quality-price ratio is correct, this will necessarily come at the cost of certain concessions.

Excellent and there are buses to the Haram

The kindness of the staff, the room is very large, there are some small insects in the bathroom as well as inside the room, the breakfast is varied, the bus is very difficult to find on return and no cleaning service in 3 days of reservation

This hotel is next level unreal! The pictures of the rooms don't do it justice, it's way better in reality (at least in my case). We booked three rooms for 5 nights in Jan/ Feb 2025, were located in tower 3 - Al Falak Tower in rooms 708/ 6**/6**. The bathrooms were unbelievable, all stunning white marble with some super fancy design, so so amazing, the shower was so big you could fit like 7 people in there, I have never stayed in such a luxury room before. Ceilings are like 4 metres, really unbelievable. The colour palette for the room was muted greys and pastels, it looked very nice, suited the room and location. One thing that would be useful, can the hotel just install a Japanese bidet instead of a separate one, I think it's a waste installing a standalone bidet and the all-in-one bidet toilet is current technology, so it would be useful compared to the current setup (Toto toilet, etc). Now, the sad bit. The distance from the Haram is advertised as not far, and it isn't. But the reality is it's extremely difficult to enter the haram, because of the crowds, it is just heaving. The police close off the haram to outsiders as soon as the adhaan goes, so you can't enter (be aware), and you'll have to pray outside the boundaries of the haram if you are not inside the area before the adhaan (this may be subject to change, and I cannot confirm how they arrange their opening times etc, please confirm on your own travels). Inside the haram, there is ridiculous construction work going on, all entrances are purposefully blocked, so that huge traffic builds up (I remember 10 years ago in 2014 when I stayed at Bai Al Abraaj, you could just walk into the Ma3taf area of the haram in about 5 minutes, now it is impossible. ). I have no idea what the government is doing, but it seems to intentionally be closing off areas to stop people from entering, which is really a shame. It seems that the purpose is that you rather go to all the shops and malls outside the mall, or pray inside your hotel rather than venture out, this seems the goal of the current administration by closing off all entrances, or causing huge areas to be cordoned off so that getting in easily is impossible. I got so sick of the crowds that i ended up not wanting to go into the haram afterwards (the crowds inside are really next level crazy, they will push and drive wheelchairs up your legs and cut you - happened to me but maybe I was just unlucky). The hotel is exceptional and so is the buffet breakfast/ dinner - breakfast is between 90 - 119riyals, and dinner is about 149 riyals. Food is amazing, but it's sad that most people pile their plates with croissants etc, don't take a bite and throw it away, such a shame. I hope the hotel can have signs up to prevent such ridiculous wastage, or at least give this food to the outside poor people.