Address Jabal Omar Makkah

The best hotel in Makkah, luxurious and beautiful hotel with great views and services. The staff are friendly. Thank you

We received a free upgrade from the kind hotel concierge lady upon checking in, we were so surprised and pleased by this upgrade. From city view to partial haram view, it was amazing masha Allah! The room was so big! The musollah was gorgeous despite the unexpected size, as I thought it would be bigger. I love the set up of the restaurant buffet, so during breakfast it feels cozy and homey but I wish there would be more variety of food like the other jabal omar hotels that we have stayed before. It could be due to their sustainability efforts so that could contribute to less food waste, I guess? As for the location wise, walking down was easy to the haram however going back by walking up the hill after completion of umrah was quite painful. We would appreciate if the hotel provide a thorough video explanation of the shuttle bus access during check ins. But other than that, we managed to figure out the shuttle bus service and indeed they are very fast *************! We were given late check out as requested ************* so we can maximise our prayers in the masjid as we have a late night flight. Do take note that uber taxis does not pick up from the hotel except for Careem. Hopefully they will open up a mall within the Address Hotel itself so that it will be easy to find lunch and dinner for our meals. We ordered dinner through room service for our first night and despite the food came an hour later, the portion size and the taste was so scrumptious and yummy! Definitely worth more to pay for the room service rather than paying for the meals at the buffet restaurant!

Really nice 5* hotel only small thing to keep in mind is you need to take a shuttle which takes you to a lift to the masjid. Apart from that hotel was really clean and big and had an amazing view of the masjid from my window, would recommend

I visited with friend the hotel is very close to Masjid al-Haram. Clean and quiet service was excellent breakfast was great

The A/C in the room 2-2107 stop working. We called the maintenance department and 10 minutes later a technician came. After checking the temperature and the system on the ceiling he found nothing. He said you need to be removed to another room. We called back the receptionist and they said get ready to be transferred to another room. From 10.45 to 14.30 no one turned up after 3 visits to the reception. Each time they said someone is coming to take you to the other room 2-1815

The front desk service in both towers are short in staff but the staff are very helpful, also no one have told us about the facility in the hotel or explain to us about the buffet timing, the food and the organization in the buffet was poor in quality and variety. I’ve seen better in Mecca.