Mövenpick Hotel & Residence Hajar Tower Makkah

Smooth check in and got upgraded to better view. Overall good stay. Nice view at level 32. Housekeeping is prompt

************* .. worth stayed . All hotel team r nice n helpful. D

Rubbish, wouldn’t recommend at all. The only staff that were nice and helpful were the cleaners. All other staff were useless. Wanted late check out but got fined 500 riyals instead. Our shower was broken and we had dirty water coming out the tap on several occasions. I paid nearly £1600 for 7 days and I wasted my money. Don’t bother!

Best quality

Amazing hotel, entrance to haram via clock tower so super quick. The staff are super helpful and polite.

This stay offered a generally positive experience, but a few minor inconveniences detracted from it. While the cleanliness and amenities could have been better – particularly the malfunctioning hot plate – the staff addressed the booking issue efficiently when contacted. Despite these hiccups, the overall experience was pleasant. Here's a breakdown of the key points: Positives: Generally positive experience. Rooms were almost ready before Zuhur prayer and they checked us earlier before the actual timing. Negatives: Cleanliness and amenities could be improved (especially the non-functional hot plate). Booking issues arose as we booked two rooms but only one room was appearing when we reached there, but resolved promptly by contacting trip.com.