Top 5-Star Hotels in Makkah

Umrah trip with family Mar 2023 Went there for Umra trip with family we were bit confused while booking this hotel since it is located a bit away from Haram (1.5kms), however, they have shuttle service with good reviews 1. Hotel is super nice, new and very clean. Checkin was super quick although we had two rooms and were given on seperate floors as they didnt had two rooms on the same floor. 2. Rooms were good clean and tidy on check-in. They provided all basic amenities like iron, iron board, safe, etc. However, the rooms service was an issue and i had to complain and ask the counter to get the room cleaned after requesting the staff for couple of time. 3. Shuttle service was superb. Evertime there is a shuttle standing at the enterence leaving in approx 20 to 30 mins. Drop off point is the bus station behind clock tower with hardly few minutes walk to the Haram. 4. Even if you use Taxi it usually charges 15 riyals during normal timings and max 20 riyals during rush hours. We mostly used taxi service which was also very convinient. 5. Hotel location is very peaceful, you can find few restaurants nearby and baqalas for basic requirements.

Very good hotel..rooms are good and spacious. Kaaba view is excellent from hotel. The breakfast was absolutely fantastic. Good spread with lots of option. We were served with so much of care and specially Mr Ashraf was very very helpful and gave the extra mile to us and took care of us even the minute details specaily for my mom . That's what you call hospitality. My rating *****. Must try people like Ashraf make the difference between other properties and this.

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

Good service by house keeper Abdul Hakim also he so friend house keeping department is also excellent and the over roll service of the hotel is good also near the Haram our room no,3835 the service was excellent and supervisor Majid roll excellent job and very friendly

The location of the hotel was excellent, very close to Haram. The service was really fast and efficient. The rooms although, were slightly old and felt used and not as “clean” as some of the other clock tower hotel rooms. Also the amenities in the bathroom can be improved by adding more like toothbrush toothpaste were not included which we expected. Also there was no blow drier or oven in the room to heat up food items. These improvements can lead to a better experience and for us to book again with Pullman Zamzam.

Stayed in Movenpick from the 2nd-8th of september. Very nice hotel in general, the rooms were clean, lifts were easily available in the hotel, the location was pretty close to the haram it would take around 5-8 minutes including using the lifts. Its very convenient as its in the tower which is considered part of the haram so we could pray in the tower mosque which is accessible to all hotel guests and the ladies prayer room was the floor below the hotel so it took less than 5 minutes to reach the prayer room. Bathroom is pretty small but it had all the amenities. The breakfast buffet was pretty underwhelming, not as extensive as ive seen in other hotels and not much variation daily which gets boring when youre staying for 6 days. one thing i would mention was that there is renovations going on in the hotel on some floors so theres alot of noise but we got to switch rooms once we complained about that. they also dont upgrade to haram view rooms so you only get what you pay for. overall would stay there again because the location is very convenient!

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

Super Impressed with everything!! Front Desk, concierge, cleaning staff and the restaurant!! They all made us feel extremely welcome and exceptional. I want to shout to the best restaurant team of the world, I have visited every continent and many many countries. This service has been exceptional.. beyond exceptional!!! Namely Chidfrul Aziz One and only Monir Islam, Nanna, Ahmed Hosein aka Mr mustache, Mr Radwan, Mr manhood, Mr Ricky, and Amir!! And Riaz.. and all the chefs and kitchen that were so accommodating us and our children.. Chef Rashad with the big smile!! Thank you everyone!! You made our trip super amazing!!!

Awesome service from start to finish. Perfectly located near gate 79 for Umrah. The breakfast and evening food was excellent with a range of options. Will be staying again inshaAllah. All the staff at the Oasis were very accommodating, especially Omar at the tables and Nabawi the main chef.

I've been meaning to write this review a long time ago. My apologies for not doing it sooner. My family and I were most impressed with this hotel. The suite we booked was spacious and luxurious with an amazing view of the mountains, the Haram and the Clock tower. With ceiling to floor windows and a panoramic view of Makkah, we couldn't have asked for more. The staff at the hotel were most friendly, helpful and extremely professional. Ms Sarah Alamri was just a pleasure to meet. She made our trip and stay so much more easier and convenient by accommodating our kids for futoor. The Futoor at the restaurant was pure indulgence. The buffet spread was probably one of the better ones I've experienced with a vast array of delicious meals. The restaurant staff were helpful and friendly too. Hats off to Mr Wasim Akram who really had everything running smoothly. The hotel as a whole was ambient and impressive. Absolutely loved the Bukhoor and exquisite fragrances at the entrances and the towers of fresh dates and kahwa. Lounge access was a lovely treat. Thank you to Ms Reem Alamri who was the perfect hostess. The hotel was very convenient and the tunnel access is perfect for entrance into the new section of the Haram. It does require some walking but we enjoyed that too. Overall, an absolutely wonderful experience with my family.