We left Alberta to travel to Manitoba. On our way back because it’s such a long drive we decided to stay at this spa hotel. Calling to make a reservation the lady I spoke to I could hardly understand and politely asked her to slow down so I could understand her. I wanted to give her my CAA card but because it was 90% full she wouldn’t take it. We arrived shortly after 5:00. Rooms were very clean and tidy. Then went down to pool till 6:50 and wanted to have something to eat at the pool side restaurant and the fellow said he was closing early. No signs up to say that. He said it would take too long to make a hamburger because he was closing early. So he did finally say he’d make a chicken burger. In morning we wanted to use pool early before we went back on our trip. Unfortunately the pool doesn’t open till 9:00. My husband decided then to go for breakfast in the bigger restaurant. Only one server and restaurant was full and people were asking for coffee and waiting patiently for their meals. So my husband left. We packed up and left. I asked the lady at the front desk who are the people who own this hotel. She said they were from out east and there is about five different partners. I think they need to know that if this is supposed to be a popular spa place to go in Canada. they need to change these things. Even the toiletries should be top quality , not a mix match of soap, shampoo and lotion.All in all this place doesn’t have good customer service. We won’t be back.
Excellent
99 Reviews