Elegance Hotels International Marmaris

The staff is exceptional, offering friendly and professional service. The location provides access to a private beach and nearby amenities. Guests enjoy spacious, clean rooms with comfortable beds and pleasant views.

The hotel is amazing, good rooms, clean and the bed was very good. Terrific food, a lot of varieties. and the most friendly people I have met in my life. You always had the feeling they want to give you an unforgettable time. And ofcourse the weather was great. We had the best time of our life.

Here is a brief account of our recent all inclusive stay at the Elegance hotel in Marmaris from 1st to 8th of April this year which I am afraid didn’t live up to our expectations by a long shot. The hotel location, the cleanliness of the hotel and the the rec eption staff were all superb. However because of the unfortunate weather in Marmaris that week we were confined to the hotel quite a bit. The choice of food in the dining hall was more than sufficient, however the food as a hole was never hot especially the soup selections. The hot food preparation area had several heated containers albeit without any covering lids hence the luke warm food, DISAPPOINTING. The “bar area” was never manned and numerous trips were made to reception to summon a staff member, DISAPOINTING. As for the “bar area” I have seen a better selection of alcohol in many a shopping trolleys at our local supermarket and indeed my friends refused to drink the vodka saying and I quote “ it tastes like battery acid” perhaps an exaggeration but tasted vile nonetheless. As for the solitary choice of beer I was unable to drink it as it was giving me indigestion , something I haven’t had to endure since I stopped smoking 27 years ago. I should also point out that we observed numerous guests throughout our stay leaving unfinished drinks for the same reason I am sure and their bar staff could testify to that also, The reception area coffee shop was not regularly staffed and on one occasion after waiting some time we actually ended up serving ourselves. DISAPPOINTING. The issues raised could perhaps be attributed to a 1, 2 or 3 star hotel but certainly is not what might ever be expected of a 5 star establishment in such a location. We consequently ate out on six different occasions and were literally on a first name basis with the bar staff in the Irish Bar next door because of our frequent visits. We had a combined spend in excess of £660, so much for all inclusive. I should also point out that this is the first time ever in over 50 years of travel that I felt obliged to make a formal complaint it is DISAPPOINTING that I had to do so. Finally while I am fully aware that 4 guests complaining in the greater scheme of things may not matter very much but the issues discussed here must have been conveyed to the hotel management on numerous occasions by other guests and failing to deal with them is a massive oversight on their behalf. Being a 5 STAR hotel I didn’t read the reviews on this hotel before booking if I had I would certainly have booked elsewhere. I strongly advise you to do the same.