Chateau Royale Beach Resort Maroochydore Sunshine Coast

Think twice about booking here unless new managers. We have visited many times of the last few years and had fabulous stays. Unfortunately there has been a change in management and the place has gone down hill very quickly. No apologies for things that were not up to standard. A room service only received clean towels on day 6, disappointing. Room was dirty, outdoor furniture very rusty plus clothes horse. Refrigerator needs replacing. Cleaners came in and left door a jar ....unlocked.... Too many upsetting things that need attention immediately. Won't be back until new managers.

Been coming here for 18 years and the decline has been continual. Lack of investment in the property is really showing. Despite that, the price has doubled in the last few years to ridiculous levels and for that you get very tired rooms (we tried two of them) that haven’t been cleaned properly in years with chipped, dilapidated furniture and fittings. Cutlery and crockery required cleaning before we were game to use them. Management utterly uninterested - I guess they’re happy as they’re raking in the lolly. Only saving grace are the divine views.

Reviewing this type of apartment is always difficult as they tend to be individually owned so the apartment reviewed may not be representative of the whole block but some aspects, I think are. Sadly we were disappointed overall with our stay, primarily due to the lack of cleanliness of the apartment. We mentioned this on checkout but were simply told we should have reported it on arrival and housekeeping would have been sent back- but this wasn't just a single clean that hadn't been done correctly, it was long time neglect, the beds clearly aren't moved between lets and I can't guess at how long it is since windows were cleaned internally. Even dishes/cutlery that had been put away were not clean but we soon found that this was due to an absolutely useless dishwasher! Dead batteries in light/fan remote were quickly sorted by reception and a hairdryer given to use when the bathroom one wasn't working - minor problems in their own right but you don't expect to have to keep visiting reception when you've paid a lot of money to stay! Absolutely no way that this is a 4star establishment which is what it bills itself as. On a more positive note, the location is excellent with just a short walk to Maroochydore Beach and a 10 minute stroll to Cotton Tree Beach. Lots of cafés within a very short walk. The pool area is lovely, plenty of shaded areas and and undercover 'couch' set up, the pool itself is very clean and well maintained. I have noticed that all of the 5star reviews are from pre-covid, those since are far,less favourable - I wonder what has changed.

My stay was disappointing this time, Unstable furniture, used roling pin to stabilise outside furniture. Dirty rooms . for a long time it has had a lick and a promise! Inside waterkettle brown powder, also unsafe, steam at the handle. Frayed blanket in maim bedroom, should be used as a dog snuggler. Clock and lampshade rusty. All in all this unit(47 floor 10 ) needs a thorough spring clean, replacement of furniture. I did complain to the management who admitted the cleaning standard was their responsibility but not the furniture standards.I offered to show them my photo's but they were not in the slightest interested. I was offered a discount after complaining , that I accepted. However.... I like to suggest that untill the above is rectified this unit should be downgraded to standard/budget with lower charges, as it is NOT a delux unit as advertised. But to top it off a Departure Letter is issued by management stating:" Apartment left clean and tidy, failure to do so may incur extra cleaning charges to your credit card." Now that really is a bit much!