Guest User
January 12, 2023
The manager of the hotel comes across really nice and trustworthy, but he is not. Against my will he booked way more money out of my account than the bill is - which I by the way never received. I just received a cost overview which did not add up. When I told him and asked him to correct it, he just booked the money off my account! He screwed me over for the costs for driving where he charged double of what everyone else charges. He then told me, he wants the money in cash so he can pay the people under the table.... ?! I had to disable my credit card now and am on it with the bank to get my money back. The rooms are actually tents! This makes them very very noisy to music/parties going on, the wild dogs howling outside all night or actually the highway just behind. Drunken Algerian and Indian male tourists celebrating excessively which made me not feel very comfortable. Even though I had informed them weeks ahead of time of my allergy, they were not able to provide me really gluten-free food. So overall I had 3 sleepless nights out of the 7 I have staid... Overall the place is just poorly managed e.g. the cleaning ladies cleaning the breakfast room during breakfast time is just off. This place is actually 30 min outside of Marrakech, so pretty far away from anything.