Dwo Marrakech Ennakhil

It was very pleasant and we enjoyed our few days peaceful away from the city hustle and bustle will defo go there again

Worst hotel I have ever had the unfortunate experience of staying in. Unsure where to start so I’ll make a list:- Cold dark dirty rooms shared with bed bugs, cockroaches the size of dustbin lids not to mention the ant infestation. Balcony doors didn’t close. Bed room was never cleaned. Bed sheets were hardly ever changed - I managed to watch a mascara stained pillow move around the bed rather than the cleaner bother to change the pillow case. Never hoovered and carpets were full of crap. Room looked like it had never ever been cleaned Tried to unplug the kettle and the whole socket and wiring fell out of the wall When I looked inside the kettle it was rusty Wall lights hanging off their sockets Chair and carpet covered in some kind of substance that’s never been wiped off Pool bar that plays music for nobody until after 11.30pm and keeps anyone poolside awake. When they finally turn off the dreadful covers of Lady in Red and you hope to get a moments rest the pool bar phone rings at full volume at 12 am , 1 am , 2 am , 3 am , 4 am , 5 am and so on and repeatedly just to ensure that any rest that could be had is completely avoidable due to constant ringing. At one point there were staff screaming and shouting around the pool at 4am in the morning - no idea why. If there is a break in the terrible music and the constant phone ringing it will be filled by the roar of motorbikes revving up and down the street as the diplomats children use the early hours of the morning to act like boy racers and with their diplomatic immunity the police do nothing. Once you’ve figured out you can’t sleep due to the noise and your skin crawls due to the filth do yourself a favour and don’t touch the food - or you may be met with uncooked raw chicken, over priced fruit salads that consists of a chopped up banana and an apple, or the breakfast buffet where you will be pleasantly surprised by baked goods with a layer of furry mould or such delights as a dried apricot that has already been bitten into by another guest on another day but returned by the staff to be served yet again. Disgusting. Not to mention the dead flies in the bowls of manhandled and recycled food. Was interesting to watch a poor guest enter the hotel only to be physically attacked by a security guard for having a 6 pack of water and a pizza in a plastic bag. The security guard tried to shut the gate on them, physically grabbed their bag and ripped it all while screaming in their face. Once they entered the hotel the receptionist then confiscated the water that the guest had purchased with their own money. Wtaf??? The dark corridors and stone staircases with no lighting are dangerous. The water is cold - cold showers, cold pool. Check out the spa where you can get a massage from a bubble gum popping lady, or step into the sauna where there is no water to throw on the coals, or go into a freezing cold jacuzzi with no working jets or go for a swim in the inside pool which has dirt and debris c

Due to a cancelled easyjet flight we were transferred to this hotel. A discussion was happening about us having to pay for our food when my daughter was told to shut up by Aziz, one of the managers. She had her feet on a chair and was harassed by him shaking her feet off the chair. He was a very rude man. The rooms had to be changed 3 times as all were dirty. Very bad service, sadly.