Marrakech Hotels with Airport pickup service

We checked in to our deluxe room, and it was a horrible stay. First off, the deluxe room building is the furthest building away from the hotel, and by the time we get to our room, the view from our balcony is of a construction site and parking lot. Our room had a particularly strong vinegar smell to it, and we asked to move rooms. We were told that every deluxe room was sold out and we would be able to move rooms the next day. Next day comes around and we didn’t hear from the hotel. Every call to guest services took at least 3-5 minutes until someone answered or called back. We also came back to our hotel room unlocked, and it seemed housekeeping didn’t truly close our door when they cleaned it. On our last night, the A/C didn’t seem to work. We called guest services and the lady I spoke to told me that it was turned off for the whole hotel. When asked why or when will it be turned back on, she abruptly interrupts me and says I’m transferring you to the front desk. I waited for at least 2 minutes on the phone before someone from the front desk to answer my call, and he informs me that someone will come check our A/C. We love staying at different hotels in different countries and had no issues with other hotels in Marrakech, however, our stay at Movenpick was very underwhelming and staff didn’t seem to care at all. This has been a very awful experience, and hope that the hotel management can make a much better experience and improvement for others.

For a quick stay or business stay I like it All is correct, except one thing I recommend to be improved is the breakfast …. I really find nothing to eat especially I don’t take sweet stuff in the morning

Starting with Positives, Hotel garden and pool areas are very beautiful and our room Opera Suite was really spacious and elegantly decorated with lots of storage space. Hotel location is good just outside of key attractions and markets. Also breakfast was very good with multiple live cooking stations and large variety of high quality items. Check-in was very quick and efficient. But behind this beautiful surface, hotel has major issue with the service as many other reviewers have also pointed out, so seem management is not acting on the issues noted in these reviews. Let me give some highlights: In the breakfast you are asked for coffee and orange juice when you arrive, but after this it is impossible to get refills. Even if you manage to get hold of one waiter, there is no change they will actually bring something. Last morning I tested and waited 20 mins after my order, but then left with the family... One evening we arrive in hotel around 18 and asked door staff how long pools are open, we were told that until 8PM, we went to pool around 18.45 and some 5-6 other travelers on pool, but no towels. We asked the pool staff for towels and they said they will bring, but then 19 all the staff left and no towels were delivered! And thirdly on the morning we were checking out I was asking reception that they would collect our luggage at certain time, but gentleman behind the desk said i need to call the porter when I want to get them to be picked. Seem even this kind of small task is too much for them to do! I could continue with many more examples...well matching with other reviews. So if you like to wonder around wet in the dark corridors after the swim and are happy to take care of you own luggage and do not need 2nd cup of coffee this is your hotel;) Otherwise I would select some other option. And finally if someone in hotel actually reads these reviews I am still waiting clarification of extra 130eur charge on my bill. I have now asked 3 times for the receipt to check what this charge is so I can see if is ok. Next request goes directly to Accor Legal and the CEO. JARI

Very suitable for taking pictures, the location of the hotel is actually okay, compared to Marrakesh is not big, before the taxi must tell the driver a good price, from the hotel to the train station to play the train as long as 10, the driver is hard to live 50, it is recommended Fierce

Excellent service: staff is very friendly, very helpful and you come as guests nothing but nothing short.

We booked for a 3 night stay for 3 people but had to manage a room for 2, for the first 2 nights. No apologies whatsoever from the hotel nor a compensation. The 2 rooms we stayed in during our stay were both badly lit; make up for nights out was a huddle cos the room was quite dark. A great highlight however is the amazing location and fresh flowers in the lobby that oozed amazing scents.

Location is good, near Four Seasons and Sofitel. Good service consciousness at the front desk, rich breakfast, comfortable swimming pool during the day, rooms are relatively old, but sanitary standards.

This hotel is tucked away and very unassuming from the outside. Inside, it’s very quaint and the rooms are large and comfortable. Food is excellent and they have a menu that can accommodate various palettes. The staff is really nice and we’re very attentive. I truly appreciated the entire staff and will definitely recommend others to have a stay here if they are traveling to Marrakech. P.S. take advantage of the country club- just a short tram ride away to experience the quiet and relaxing pool area and cabanas. Staff and food there are excellent and was a very nice surprise. Massage was awesome too

Just got back from a lovely long weekend with friends. I’m going to list the things we thought were good and things we think could improve but don’t let that put you off as it’s a nice hotel with friendly staff. It could do with a few tweaks to make it even better but none of these things are show-stoppers. Things we liked; The three of us shared a room which was spacious and comfortable. It was clean and the beds were nice. The staff are really helpful and friendly. No problem changing money. Exchange rates were good. There is also an ATM in the hotel but you won’t need it as someone is always there to change your money. It’s very very easy to change your money back and forth. The AC didn’t work very well when we first got there but they sorted it out quickly and it worked really well after. The food is nice. Breakfast is a bit limited but you get what you pay for. If you are expecting a full on Buffett with loads of choice this isn’t for you but it’s perfectly adequate for what we needed and what we paid. Nothing wrong with it at all. If you want more choice then pay more money and stay somewhere else. The pizzas are good. And so are the chicken sandwiches!! Delicious. Drinks are a little pricey but it’s the same everywhere. Lots of bars don’t serve alcohol but check on trip advisor and find places that do serve alcohol. Point bar is two mins walk away and is exceptional. There are lots of places nearby that are easy to miss if you don’t look for them. Anas the driver is great. He will take you and pick you up from wherever you want to go. Reasonably priced too. The pool area is nice and the pool man is very very attentive. The massage we had was lovely! To improve Could do with tea and coffee making facilities in the room. We took a kettle. The hairdryer isn’t great. Could do with replacing. No iron or board in the room but luckily we took a travel iron. Overall we had a great few days in the sunshine and would recommend this hotel to anyone looking for a good comfortable base in a great location.

Very good hotel, because I booked it for my friends, so I have just introduced the hotel in another message. The service is very good, the health is great, and the hotel is very Moroccan. It is also very convenient from the ancient city.