The Westin Turtle Bay Resort & Spa, Mauritius

Because the experience of the Westin Hotel in Sanya in China was very good, I also chose to stay at the Westin for two days in Mauritius this time, but the actual experience was not satisfactory and did not meet expectations at all. It was much different from the other two hotels we stayed in (jw Marriott/ anantara iko). The overall quality of the service staff was uneven. I especially criticized Janvi at the front desk for her rude attitude, wrong information provided, and very unprofessional check-in process. If I come to Mauritius again, I will definitely not choose the Westin Hotel. Avoid it.

Very dissatisfied, the service of such an expensive hotel is not commensurate. After arriving at the room I booked so long in advance, I was assigned a room with a particularly bad location. The balcony door was in disrepair and made a lot of noise when opening and closing. The room next door with slightly better light obviously had no guests staying. I asked to switch but was perfunctorily dismissed. I was switched to a room with a worse and darker location. The only improvement was that the balcony door was intact. The problem was that I went to see the room I asked to switch to at night and there was no guest staying. I had to suspect that the hotel was discriminating against Chinese people. In addition, I checked out early temporarily, and when I checked out, I found that I was asked to pay for several bottles of beer for no reason. However, my children and I do not drink at all. Although they did not insist on charging me this fee, it also shows the irresponsible attitude of the hotel!

A dream stay in an absolutely tasteful facility. Excellent service with genuine warmth. Outstanding breakfast buffet. Reasonable price/performance ratio.

The rooms are very good. The place is beautiful to look at but difficult to swim there because of the rocks and sea urchins.