Hôtel 20 Degrés Sud - Relais & Châteaux

Rats in restaurant On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome. The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice. We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food. The only concession we were offered was to not pay for the remaining nights that we would not be staying for. Really disappointing. On hindsight some things we would add about the whole experience: - Not a 5 star in terms of food, service or cleanliness - Staff really hit and miss - some very friendly some really rude and unhelpful - Rooms didn’t feel clean - Food was average - nothing felt fresh including breakfast - Quite stingey with water - water not replaced within our room (had to ask for it) We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.

This little boutique hotel is different to your main stream hotels. They are small,intimate and ooze in romance . You arrive through a large wooden door off a small side road and once through the doors you feel as though your are at your own private retreat. They are nestled in a bay with a private small beach. What I loved about it, is that you can hop onto their boat and take a trip across the bay to Grand Baie. I took a taxi back which was easy and safe but they do offer a boat service later in the day. 20 degrees sud has old world charm to it and could be seen as dated but for R&C this all makes sense! Staff were excellent, food was 5 star and nothing short of and the linen ( which you can buy should you want ) was buttery. Yes buttery to the touch! For me personally I would combine this hotel with a second hotel which has more water sports on offer and that iconic island beach view like LUX etc. For couples who want to slow down or those who have just got married this little oasis is perfect !!!!

My husband & I had 10 quiet nights & 11 super restful, warm & well feed days at 20 Degres Sud. It's in a lovely setting down a quiet residential road ....secluded beach , no hassle from beach hawkers or music coming from adjacent hotels. We stayed in one of the charm rooms.which are one on the smaller rooms but it was the perfect size for us. Besides we didn't come all the way to lovely warm Mauritius to hang out in our room. Loved the way it was decorated in calming blues & white & outfitted with a massive, sexy claw foot tub! Great food elegantly presented. My husband loved the massive steaks from South Africa. The menu isn't huge which is perfect so that the chef can concentrate on preparing a smaller amount of dishes perfectly. Don't miss 4pm tea time. Everyday the was a delicious, buttery cake, pie or tarte a different flavour each day served with your choice of tea or coffee. Had a very nice massage & pedicure in the relaxing spa. It is all indoors and resembles an old beach-side white wash island shack. For shopping the hotel has a small boutique but if you need more retail therapy the hotel has a boat which will wisk you in about 15 minutes to Grand Baie where there are several shopping areas! All in all we had a lovely time! I'm always so envious of people who follow their bliss & live and work & work hard in such a lovely warm setting. Running a hotel is a tough business but you all definitely have something unique. So a huge shout out to the elegant Madame Bourgeois & her partner Michel. The lovely Vic with her great advise! The barman who took care of my husband & keep him happy with drinks! And the maids & cute waiters who work so hard....merci beaucoup! PS Almost forgot.... Definitely....definitely book a night on the Lady Lisbeth.....it was hands down the most amazing night with lobster, prawns, seared tuna, cocktails. Sit out on the boat for your trip across the baie under the stars with love.....truly awsome!

The service was outstanding and the food very good. The rooms although very well serviced needed upgrading. We had a wonderful evening on the Lizbeth boat which moored out in the bay. Denis our waiter was wonderful. All the staff did the best to provide for our needs

This really is fine dining. The food here is top notch both European and local dishes. The seafood risotto was outstanding. Service is humble which I really appreciated. Wine list is pricey as you would expect. The rooms are very fancy and tick the beach colonial vibe. I didn't really like the outside spaces, as feel a bit claustrophobic as the complex is quite small. Private beach with great views over Grand Baie

We visited 20° Sud over Christmas 2024 which also included my 70th Birthday which we celebrated with a delicious cake made by the Chef. We loved our room and the delicious food served in the restaurant. We were made to feel very welcome by all the staff, but particularly would like to mention the waiting staff, Navin Salim, Sandy and Rhubesh the Sommelier for their outstanding service as well as the bar staff - Nash, Hemah and Sayen who helped us taste some of the oustanding Mauritian rums, which the bar specialises in. Finally, we would like to thank Anette, who serviced our room beautifully every day.