Grand City Hall

We stayed at Grand City Hall Medan for a business trip and was impressed by its comfort and efficiency. The location is central, the rooms are clean and quiet, and the staff is professional. Great facilities and fast Wi-Fi made my stay productive and pleasant. Highly recommended for business travelers.

The room is very spacious. Amenities are one of the best with everything well equipped. The staff friendliness is highly commendable always attentive to our requirements. We ordered room dining and breakfast over at the Spoon Restaurant was really good. The hotel location may not have much to do around as most attractions are quite a drive away. But overall it was a lovely stay and would definitely consider to come back.

Great location , 5mins walk to shopping mall. Great view to the city and friendly staffs

Location are super strategic. Walking distance to many tourist attraction and malls. Safe for solo travellers to stay here. Room as per advertise. Great house keeping services. Feels being treated like a king here. All staffs very polite and always great you. Superb breakfast packages. The frontdesk services are well spoken English.

Grand City Hall Medan Hotel – A Warm and Memorable Stay in Medan My recent two-night stay at Grand City Hall Medan Hotel during Ramadan turned out to be a delightful experience — one that combined comfort, convenience, and exceptional service. Service and Hospitality What really stood out to me was how the staff went above and beyond to ensure our comfort. On our last night, we ran into a bit of trouble — the AC in our room suddenly started making loud noises in the middle of the night. Not exactly ideal when you’re hoping for a peaceful rest. But here’s what impressed me: the hotel staff handled it so well. They responded quickly, offered us a new room without hesitation, and even helped us pack and move our belongings. It’s rare to see that kind of care and attention, especially in the middle of the night. Thanks to their swift action, what could have been a frustrating night turned out to be just a minor hiccup — and we were able to get back to a restful sleep without much trouble. Hotel Design and Amenities The hotel itself is beautifully designed — modern yet inviting. We stayed in one of their Japanese-style rooms, which turned out to be a real highlight. The room had a peaceful Tatami area, adding a lovely touch of authenticity. It felt like stepping into a little corner of Japan — perfect for relaxing after a long day. Plus, the Jacuzzi in the room was an amazing bonus — just what we needed to unwind. Ramadan Dining Experience Since we visited during Ramadan, the hotel’s thoughtful approach to accommodating fasting guests was a real plus. Their Sahoor menu was fantastic — delicious, filling, and full of variety. It felt like they genuinely cared about making sure we had a satisfying start to our day. In the evenings, their iftar session was another standout. The setup — both indoors and outdoors by the pool — created a relaxed yet festive atmosphere. The menu was well-curated, offering a range of tasty dishes at a reasonable price. To top it off, their lobby café offered complimentary tea, coffee, and small iftar snacks every afternoon — a thoughtful touch that felt incredibly welcoming. Location Being right in the heart of Medan was another big win. Whether you’re exploring the city’s vibrant food scene or heading out for business, the hotel’s central location makes everything easily accessible. Room Cleanliness and Maintenance While the room itself was clean and well-maintained, I felt the bathroom could have used a bit more attention — perhaps a deeper clean to really match the otherwise high standards of the hotel. That said, this was more about my personal preference for spotless surfaces than any major issue. Ambiance and Atmosphere One interesting thing I noticed was that the hotel seemed to attract a well-dressed, elegant crowd — it felt like a place where Medan’s esteemed ladies and gentlemen regularly gathered. There was an air of sophistication that added to the charm. Final Thoughts If you’re looking for a hotel that offers more than just a place to sleep — one that makes you feel welcome and well-cared for — Grand City Hall Medan Hotel is an excellent choice. From the inviting Tatami room and Jacuzzi to their thoughtful Ramadan touches and top-notch service, this hotel truly made our stay memorable. I’d definitely recommend it — and I wouldn’t hesitate to stay here again the next time I’m in Medan

The hotel is located at a convenient place nearby 2 malls within walking distance. The train station is also nearby and you can easily take the train to the airport directly. The breakfast also had a wide spread of food for us to choose from.