Mercure properties in Melbourne

The location is fantastic! You can walk to the University of Melbourne, the State Library, Queen Victoria Market, and all the main landmarks. Plus, the pickup point for day tours is just a few steps away. There are so many dining options nearby that even though there's a kitchen, we ended up eating out most of the time. Being in the Free Tram Zone was a huge bonus, making it easy to get to many popular shops and spots. The front desk staff, including an Indian/Pakistani guy and what seemed like an Arab lady, were both very friendly. The room was cleaned daily with fresh supplies. While the facilities aren't brand new, they are clean and practical. For a place to relax after a day of exploring, it offers great value for money.

The hotel is in a good location and everything feels very new. It seems like some of the finishing work, such as the painting, may not be fully completed yet. The staff were very nice and friendly. The coffee machine in the room also looked brand new, but unfortunately it didn’t seem to be working properly. Overall, it was still a pleasant stay.

This is a branded hotel, but upon check-in, I was informed that sheets would only be changed every three days, and towel changes were acceptable for environmental reasons – no problem there! However, what I never expected was that trash collection wouldn't be provided either. Apparently, they only arrange it on the fourth day after a full three-night stay, meaning all trash accumulated in the room for the first three days. The shower space was also quite cramped. My overall experience plummeted. Additionally, one of the hotel's two elevators was out for maintenance, leaving just one elevator to serve the lobby all the way up to the 12th floor. You can imagine the wait times for that...

We had a pleasant stay at Mercure Melbourne Albert Park. The room was clean and comfortable, and the staff were friendly and helpful. The location was convenient with easy access to public transport. The facilities were good overall, but there is still some room for improvement. We enjoyed our stay and would consider staying here again.

The hotel offers a good variety for breakfast, but the taste leaves much to be desired. For example, the fried rice and noodles lacked egg and only contained frozen vegetables. The hot congee and natural honey were among the few highlights. Despite being open for over four years, the hotel rooms and public area corridors still have that 'new hotel smell,' likely due to the lack of windows for ventilation, relying solely on central air conditioning. The pool had no lifeguard, and when I went for a swim, many children were diving in without their guardians stopping them. I promptly left this potentially dangerous area. Sure enough, a short while later, one boy hurt his toe while diving and was taken out of the pool by his mother, who then rode the same elevator as me. The hotel doesn't offer bellhop service, so I had to push my own luggage cart between the front desk and my room. Hana at the front desk was professional and a great conversationalist. The front desk manager, Ron, on the other hand, seemed to lack a smile; based on my observations over two days, he maintained the same expression throughout.

The hotel is right by a stunning lake and is also close to a shopping centre. The breakfast and bistro areas are pretty good, with delicious food. The rooms are clean and the balconies offer a lovely view of the lake. The only thing I didn’t love was the mattress—it was a bit firm and not the most comfortable. Also, the frosted lights in the bathroom can sometimes shine into the bedroom, which might wake up other guests. They do have an indoor pool and gym. The lift to the apartments is a bit old, but we didn’t mind. The free car parking is easy to find and use. I also thought walking around the lake was pretty good. They also offer you a selection of pillows that you can pick for your stay which is a nice touch.

This hotel offers great value for money. Its location is excellent, situated on the south bank of the Yarra River, right next to the Eureka 88 Skydeck. Cross the bridge to the north, and you'll reach the iconic Flinders Street Station. The front desk recommended self-check-in and check-out, and sometimes staff can be hard to find. The room provides a mini-bar and microwave, but the plastic cups had a strange smell. The space is quite spacious, but the bed is narrow and lacks power outlets near the headboard, which is a bit inconvenient.

I chose the Mercure brand as the name has a good reputation. I chose Mercure North Melbourne as it was very convenient to where I had meetings to attend over a two day period. Though I felt safe and comfortable in the hotel, I did think the hotel was quite ‘tired and tardy’’ looking. I would suggest it needs an overhaul - a ‘facelift’ and a total refurbishment to raise its standard.

Checked in quite late, around 10 PM, and the front desk was already empty. It took a while to find out I had to go to the back door, enter a code, and pick up the items. Interesting. Facilities: Standardized Cleanliness: Good Environment: There's road construction nearby, so you have to take a detour to drive in. Service: Felt really good, even though no one was physically present, they conveyed their sincerity.