Quest properties in Melbourne

We recently stayed at Quest St Kilda and we were welcomed by the reception staff, the guy very welcoming and provided exceptional customer service. The room was clean and comfortable. Have a laundry room and gym room. Recommended.

The location is a bit out of the way; it takes about a 15-minute walk to reach the tram station. The surrounding neighborhood feels a bit dodgy, but the hotel management is quite good. We arrived after midnight and there was still someone on duty.

Very clean, well-equipped, with good supermarket and shopping mall facilities in the surrounding area. It is about half an hour's drive from the city center CBD. It is an apartment worth staying in for families

The location is excellent, easily within walking distance of major tourist attractions such as the Yarra River, the Royal Botanic Gardens, the Art Gallery, and Federation Square. The rooms are also nice, well-equipped, logically laid out, and clean. The staff are friendly and welcoming.

Room is clean, fully furnished with all amenities you may need. Staff is friendly and helpful. The hotel is few mins walking distance to nearby restaurants and about 10 mins drive by car to Werribee Zoo. Highly recommended as it was a pleasant stay.

Not far from the city. Pets are not clean. Quest is a great chain in Australia and New Zealand.

I like the location as it’s close to tram, water and shopping centre. The laundry is very handy and I felt as a solo traveller during my entire stay there. The best part for me is that the area is not crowded. You can go out even late night and have some drinks beside the river with nice views.

It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.

I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word ”black” merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said ” I got you!”. Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.

The motel service was amazing although I did get asked for a $200 bond which I did not get back for 2 days that I was not aware of. That was interesting and a lot of money for some when you are not made aware until the last second. The room was very clean and heaters turned on for us as we did not arrive until late. It was sad to see the weird toilet set up in such a lovely room. But overall happy except for the extra bond that was required.