Hotel Riu Palace Meloneras

Just returned from a lovely week in the Riu Palace but not a five star hotel, we would rate it four star. Our room which we upgraded to a sea view was lovely and well equipped, cleaned and bed turned down every night which was great with towels changed on request. There are plenty of pools to choose from and we never had any problems getting a sun bed at any time of the day. Hotel buffet restaurant always had lots of different themed areas and menu was changed on a daily basis, but two big negatives which in our opinion makes it a four star was firstly the warmth of the food which on some occasions was verging on being cold and way below the temperatures food should be served, during our visit this was a topic discussed many times with other guests during our stay. The second negative and I see it was highlighted before was the amount of broken crockery used during our stay and after being pointed out was never put aside, not five star on both negatives. I should point out that all the staff were excellent and work extremely hard, especially during busy times, and no one ever passes you without saying hello, a lovely touch, and there are a couple of other Restaurants in the hotel you can visit when on a HB basis. The hotel is well situated and access to the promenade is very easy and the bus station which we used to visit Porto Rico and Porto Mogan is only ten minutes away, buses are very frequent and relatively cheap and both places which are lovely are a must visit when in the area. Another must do is attend the Riu party night on a Friday evening in the adjoining Riu hotel, we had a great night, and it was attended by all ages. All in all this is a lovely four star hotel with plenty of hard working staff but needs a couple of changes to make it Five star.

Very nice hotel with a perfect location just by the sea. The staff is very friendly and helpful. Breakfast is fantastic and you can choose to finish it sitting in the bar and bring your glass of cava there. Pool areas are very nice but often crowded around the infinity pool. There are guests putting out towels on the chairs before going to have breakfast and keeping the chairs for the whole day. Dinner is a buffet with lots of food for everyone. Very tasty and nicely served. We have been there 5 times now and are surely going back next year.

Very clean and comfortable hotel with friendly staff and excellent buffet meals. Only false step for us was charging for in room safe. Why do you need to do this? Given this is one of the premier hotels on Gran Canaria, I would also have thought they could have sourced better house bands for the evening entertainment. The couple of groups that kept reappearing were pretty awful....

Fabulous hotel, second visit and standards are still as high as 3 years ago. Food amazing and so much choice. Drinks good value for money and staff are v attentive. Only one slight thing that has changed is that they now charge for a safe in your room which I think is a little much given it is a 5 star hotel.

Our 3rd visit to this hotel Never disappoints Definitely recommend Great location on the sea front , easy access to the promenade and beach, Food, cleanliness, bedroom, staff all super.