Checked in at 3:30pm on a weekday and was told the room still wasn’t ready, which was disappointing considering it wasn’t a public holiday and the hotel didn’t appear particularly busy. After a long day of travelling, the last thing you expect is to wait around past check-in time with no proper explanation or urgency from staff.
The facilities were another letdown. Went for a swim around 9:30am only to find the pool closed for cleaning during peak morning hours. The spa and steam room were also frustrating to use because we had to search for staff every single time just to get them switched on. It defeats the purpose of advertising these facilities if guests can’t conveniently access them when they want to relax.
Overall, the hotel looks nice on the surface, but the service and management of the facilities really took away from the experience. For a Pullman hotel, I expected a much smoother and more premium stay.
Great
1028 reviews
9.0/10
Price from
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