Олеся Шиманская
May 2, 2025
Mom and daughter were not checked into the hotel, citing the fact that my first and last name were indicated in the booking. This happened because I was originally supposed to fly. It was 1 a.m., they had to get up for the next flight at 6 a.m. No arguments or persuasion from manager Elizaveta worked, she just said the same words like a robot, not trying to help. I sent a request to change the name in the booking, but it hung in the "pending" status for a very long time. I called all available numbers, but none of the services were available, because they work from 9 to 18. That is, my relatives found themselves in a hopeless situation, considering that my mother and I even have the same last name and this is not an airline ticket, but a hotel reservation. In the end, we paid for a new room, checked in, there was nowhere to go at night, and now the hotel refuses to return the money for the reservation for which people were not checked in. Moreover, when booking, I added another comment that a mother and daughter with first and last names were checking in.
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