damemissyeva
February 16, 2025
The transportation is particularly convenient. The facilities of this hotel are indeed old. The elevator was under repair when we went there. The housekeeping department is rather rigid. We checked in late at 1am, went out the next day and returned to the room at 5pm and it was not cleaned. So we asked the housekeeping department for drinking water, but the reply we got was that they only gave us two bottles of water in 24 hours. After a lot of effort, we got the two bottles of water we were supposed to have today, which made me feel that the hotel is really stingy. So when they came to clean the room at 6 o'clock in the evening, they wanted to give me more water, but I refused. After that, I went to the supermarket to buy water myself. However, the four front desk staff at the hotel gave us great help. They spoke good English, were enthusiastic and professional, which made our trip to Moscow much smoother. They also helped us find directions for the driver who couldn't find the way. The uncle who is the lobby security is also very nice. As our last hotel in Russia, other than the fact that they were a bit stingy with two bottles of water, everything else was fine. We didn't encounter this problem in other cities.
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