Bingdian0618
February 26, 2025
There is a bad black-bearded male manager at the front desk. He is rigid, illogical and lies to deceive customers. I booked a standard room. The webpage says that the standard rooms are on the 1st to 3rd floors. I want a standard room on the 3rd floor. He lied to me and said that I would have to pay extra for the 3rd floor. But later I asked other front desk staff and they clearly told me that there are also standard rooms on the 3rd floor without extra charge. The kettle in the room I checked in broke at night, so the customer service changed my room. The next day I asked for an invoice and told him that I stayed in room A. The black-bearded male manager retorted impatiently, "Nonono, our system shows that you stayed in room B." I explained that it was because the kettle broke last night and I was changed to another room. Your system info did not update in time. The black-bearded male manager kept retorting that I didn't understand what people were saying. He was so serious that he blamed the customer for not updating the system information. This black-bearded male manager lied and cheated people and didn't admit his mistakes. He has no quality.
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