InterContinental Hotels Muscat

Nice hotel with a good pool area. Could do with a refurb for the exterior as that’s very dated but inside is still nice.

Disappointing week in a disappointing hotel. From the moment we landed in Oman, the intercontinental hotel was not helpful. When we asked for a taxi, they wouldn’t help us and we had to arrange ourselves. When we asked if we had a sea view, we were told “we had a partial sea view” which was actually a car park and a loud generator which rattled on all through the night. The generator was so loud we had to keep the balcony doors closed all the time. However, one night, even with the doors closed we were kept awake until 3am with loud bangs and clatters from hotel staff loading up vans with furniture after an event at the hotel. When we asked about booking the onsite restaurants, we were told they were all closed apart from the main one. Multiple times when we went to the main restaurant we were told it was too busy and we had to wait and come back later. When we did get into the restaurant, we often had to wait long times for food to be replaced or we given paper cups because they’d run out of glasses! When we tried to get the WiFi at the pool, there was none. When we tried to use the creams in the room, they’d run out. The staff were lovely and the food was nice but altogether, we didn’t feel looked after and definitely don’t feel this is a 5* hotel.

What you would expect from a hotel in that class. One negative point is they don't give you credits if you book through trip.com

Great facility, and the service from all staff was outstanding. Very friendly. Very clean and spacious facility.

The stay was exceptional The hotel is clean, central to the city, and close to all tourist and service places The rooms are clean and have a nice view A welcome from Brother Hossam Al-Nabhani at the reception and speedy procedures

Fantastic hotel and real value for money. Very welcoming staff and always ready to assist the guests. Great place to stay no doubt