Banyan Tree Hotels in Nanjing

My husband and I had an amazing stay at Nanjing Central Hotel (Room 576, from 30 July to 1 August). Upon our arrival, we were warmly greeted by the Executive Vice General Manager, Mr. Charles Hao. We didn't know he was the GM until he introduced himself after personally leading us to our room. He was humble, friendly, and lovely to chat with. He even gave us an upgrade and assigned us a newly renovated room at no extra charge. We are so grateful for such warm hospitality. The room was perfect. It was extremely clean, spacious, and well-equipped. The air conditioning was cool, the shower pressure was good, the bed was comfortable, and the smart TV was even bigger than the one we had at home! Best of all, we met sweet Pan Na, the housekeeping manager in charge of our room, who presented us with two cute animal towels. On our departure day, the hotel porter not only helped us with our heavy luggage but also protected my head with his hand as I entered the taxi. Such a gentleman! All in all, the service here is really top-notch, and we highly recommend this hotel to everyone. We will definitely return the next time we visit Nanjing.

This is the perfect hotel for a weekend getaway in Jinling Hotel Nanjing 新街口. The downtown area on Main Street is a best kept secret and the Jinling Hotel offers everything you need if you don’t feel like venturing out. We were given an upgrade to the executive room and breakfast was served on the 56th floor and we had an amazing time. The atmosphere and service were great. Definitely a must do if you are looking for a good time. The staff at this property are all great! They all go above and beyond to make your stay comfortable especially to Mr. 邢阳, thank you for making our stay a pleasant one.

This feels more like a 4* hotel. Hotel is located 10-12mins walk from subway EXIT 3. Was offer free room upgrade. In early April, hotel has no central A/C. Room is hot and stuffy. Hotel replied A/C is off during the season can only provide standing fan.

Due to unforeseen circumstances , I ended up staying at The Golden Eagle Summit hotel. Check-in was smooth. The location is perfect! The hotel’s entrance was at the back, while the front part is a mall with lots of shops, restaurants and a supermarket. Also, the metro station is right there which was so convenient! The room decor is a bit old fashioned, but nevertheless very clean. The breakfast buffet was ok, but needs more variety. The service is great! Great place to stay in the downtown area!

Delicious breakfast, attentive staff, business-like ambience, state of the art service. Location is ok. It's right next to the Pioneer Library, a very famous art library and is also within 30 minutes or so to other cool places like a water park, the Nanjing City Wall, Nanjing Eye (a bridge). Not many restaurant options nearby but the hotel foods is pretty good. There's a Japanese restaurant nearby and an Italian one called La Mia Casa is worth a visit. Very good hotel overall. No complaints except for costly dinner (148 RMB per person per buffet meal).

It is wonderful hotel with friendly receptionist and nice deco room. The breakfast and executive lounge foods very delicious. The location is in the centrum and near metro station. The room is quite big and with beautiful view. The indoor swim pool is big and clean. Everything's I met is good memory for me. I am sure I will come back when I visit Nanjing again.

Great location just nearby Xinjiekou metro station.lots of shopping and eateries around. The buffet with oysters just opposite the hotel is a must try. Room are adequate and comfortable.

The location was excellent, and the open facilities were very good. I understand it's a ”China thing” that prevents outdoor swimming pools from being open to the public other than July - August - but it's ridiculous and one that a 5-star hotel should change. You advertise having an indoor and outdoor pool; however, 85% of the entire year, it is closed.... so how can you say you have an outdoor pool? It's false advertising. It was 32 degrees this weekend and perfect weather for the outdoor pool, but you didn't have it open - thus, I took away two stars on facilities. The service in the restaurant was EXCELLENT on the 45th floor, extremely good and well worth the 5stars; the front desk people also on the 1st floor incredible; however, the service in the (the indoor!!!) swimming pool was extremely average - feeling like being served from student intern vs. any 5star customer service at all. The service in the bar on the 78th floor was highly average. also, for 5star, with us having to ask for drinks and not a single smile when serving the drinks, while the 78th-floor views are breathtaking, the service was let down. Last but not least, our parents-in-law traveled with us and rang the front desk for help with the TV. They rang twice, and they were waiting for someone to help them. I have stayed at Intercontinental Hotels in other locations, and the service is always very good. While some departments at this location were good, they needed to be more balanced by the inconsistency of the other departments.

Great view from the room (28th F). Very satisfied with the stay. The staff was friendly and welcoming. An only complaint would be the dinner menu a la carte which was disappointing.