Atour Hotel Nanjing Jinma Road Metro Station

I am very grateful to Wanzi, a staff member of the hotel. As I had a slight cold and it had been raining in Nanjing for the past two days with low temperatures, I arrived at the hotel at 2 a.m. After checking me in, Wanzi found that my hair was a little wet and I was sneezing, and then he served me a cup of ginger tea, and then led me to the room to help me put my luggage. I washed up and was about to lie down when I heard a knock on the door. As soon as I opened the door, I saw Wanzi brought a bowl of hot soup noodles. At this moment, I felt very warm. Atour is worthy of being the leader in service in the hotel industry. When I checked out, it was still raining outside. Wanzi made me a cup of ginger tea with a love cup and sent me to the taxi with an umbrella. When he learned that I didn't bring an umbrella and had to change cars later, he gave me the umbrella without hesitation, and then said goodbye to me and ran back to the store in the rain. I really can't express my praise for Atour's service in words.

The hotel front desk service is really great! From check-in to check-out, the front desk always maintains a warm and thoughtful service attitude, which makes me feel the warmth of home. The front desk lady is not only elegant, but also skilled in business, and she is quick and accurate in checking in. She also took the initiative to introduce me to the attractions and food around the hotel, so that I have a better understanding of this strange city. In the morning, the front desk also prepared a rich breakfast selection for me, which made me energetic in the new day. Moreover, they always face every guest with a smile, which makes people feel very comfortable and pleasant. During my stay, I encountered some minor problems, but the front desk lady always helped me solve them quickly, which made me feel very relieved. Her professionalism and efficient service made me full of trust in this hotel. When I left the store, the front desk also prepared a small gift for me, which made me feel very surprised and moved. Although this gift is not big, it is full of the hotel's sincere care and blessings for the guests. The elevator is fast, the room is clean and tidy, there is no noise, no odor, and the breakfast dishes are rich. In short, I was deeply impressed by the front desk service of this hotel. They provide high-quality services to every guest with their heart, which makes me feel the warmth and comfort of home. Xike has great service. Next time I come to this city, I will definitely choose this hotel again!

As always, I support Atour. Hygiene: clean and tidy Environment: complete facilities and perfect supporting facilities. Service: warm as always Very close to the 🚇 subway station, convenient for travel

The service in Chenxi at the front desk is very good, very enthusiastic, and the service attitude is great. It is very clean, parking is free, and it is very convenient to enter and exit. The lobby is clean, spacious and bright, and the store environment is very beautiful. The hotel has a good location and convenient transportation. The breakfast buffet is delicious and has a variety of dishes. Rich. Will stay here again next time.

The location of the hotel is very good. It's just off Line 2. There is a road leading to the back door from Chamomochi Road, which is very convenient. It’s a small hotel, so it’s not crowded when doing laundry, and you don’t have to wait much to get on and off the elevator. The hotel service staff are very nice. I just made a phone call and delivered everything I needed. Maybe it’s because there are few people, and things are delivered very quickly. I’ll come back in the future. I will choose this restaurant in Nanjing too, it’s a real treasure

The room facilities are brand new, quiet, the lighting is bright and soft, the hot water is perfect, the mattress is soft and supportive, the breakfast is rich, the treadmill in the gym is comfortable, the underground parking lot is huge, and the staff is enthusiastic. In short, a very satisfactory stay experience!