Anonymous User
July 12, 2023
Having stayed at Atour so many times, this Atour definitely deserves bad reviews and blacklisting.
Give an objective negative review with reason and evidence.
1. Poor facilities: I originally paid a high price to live in a suite, but all I wanted was a spacious and comfortable stay. But the facilities in this suite this time are very low, especially the desk. I have never encountered such a simple one.
Moreover, the layout is not good enough. The living room is large, but the small coffee table really does not match it. Obviously the whole room is quite spacious, but the shower room in the bathroom is also designed to be very crowded.
2. Poor environment. It is next to a railway line, and it is very noisy when the train passes by. Although the hotel cannot change this, you can improve the sound insulation of your windows.
3. Poor service: called the front desk and asked for two bottles of water. Promise to deliver it later. But in the end it never arrived. Later, I took out the bottle I had left on the plane from my bag and didn't bother to ask them for any more.
4. Poor hygiene: If the previous ones are somewhat bearable, then this one is really unbearable. There was sticky glue on the toilet seat, there was cigarette ashes on the simple desk, and long hair and obvious dust could be seen everywhere on the floor, corners, around the toilet, and around the bed. How long has it been since you guys mopped the floor and vacuumed?
Original TextTranslation provided by Google