Home2 Suites by Hilton Hotels in New York

The hotel is located in Manhattan, where land is at a premium. It has an excellent location and is not far from surrounding attractions. The service is warm and thoughtful. The room facilities are new. Although they are not big, they can basically meet the needs. Breakfast needs to be ordered a la carte. The disadvantage is that coffee is not provided and the menu is the same every day, which is a bit monotonous.

We chose the hotel for the second time this year, and it did not disappoint. We received the same attentiveness and carefree rest as the first time. Maintenance and renovation also took place in the time between the two occasions, which I can confirm, as we requested and received the same room both times, which we were pleased with. We almost came home, we felt at home. The staff is wonderful, conscientious, self-sacrificing. They are extremely attentive, we asked for and received a refrigerator and microwave. We love its location, its surroundings are calm, safe and spacious. Shopping and transportation options are easy to solve, with Hudson Jersey in the background it's beautiful. Thank you for letting us spend Christmas with you, we already want to go back! Grateful thanks!

The stay was nice. Rooms are small. No coffee maker in the room. You can go downstairs and buy coffee but the coffee is weak and not worth the price. Water runs out the shower soaking the floor. Overall the place is cozy. Intimate. The bar tender was AMAZING ABSOLUTELY MARVELOUS. The front staff were very polite night and morning. The guy that sold the coffee wasn’t as pleasant seemed like he didn’t want to be there but he wasnt nasty either.

This hotel is 5 mins away from Charging Bull and NYSE. Train station is also very near. Walking distance to take Ferry to Statue of Liberty. Supermarket is also very near.  However, room is small and partition is thin. When next room closed the room door, can feel my room shook as if a mini earthquake. Next thing is there are only 3 lifts shared by 44 floors of rooms. If rush for time, better to take the lift earlier.  Due to the very expensive land in NYC, I have to scarifice room space for convenience.

This hotel was amazing. Perfect prime location. We had the Times Square room and the view was perfect. The staff were very nice as well. You will notice a very distinctive smell to this hotel (in a good way). Some people may find the rooms a bit smaller but it’s not a big deal.

The reception lady Afonza was great. She offered me a upgrade at a discounted price. She also waived off ny early checking fee. She is wonderful and also called after i settled in to see if everything is ok. View is good! Thanks you for the stay!

The hotel is good and the location is fabulous. Maybe that makes the staff not care about customers as they know people are going to bring business to that location anyway. I think the staff needs to understand that they do not need to be so inhospitable and unwelcoming in nature. They do not even look up to you even if you are waiting there for 2-3 hours. I reached 2 hours early and opted to sit in the lobby when it was 3:05 pm I asked for the room as I checked in earlier the host said please wait there and showed me her hand briefly pointing straight. Now she is extremely busy and wants me to understand that she asked me to stand by pointing straight. Not understanding her hand gesture, I returned to sit and at 3:20 I went to her again (mind you she is very busy doesn’t even look at you even if you are waiting right in front of her). This time she said oh you did not stand so my colleague did not help you. Although was sitting just in-front of the desk. That’s when I lost it as I was hungry , tired and exhausted and said “I might faint now I cannot keep waiting for you honestly”. That’s when she handed me a key immediately. My question is, if she can give a key why so much hassle to someone who checked in 2 hours prior? What is this sadistic pleasure? Anyway guys you can go there just expect the staff to have a “I don’t care” attitude. The staff thinks that the money we spent for their room is something they are entitled for. The room was small but clean, which was my priority.

Really great hotel. The service was OUTSTANDING!! They gave great recommendations, recognized us when we walked in every day. Wonderful! We had the one bedroom and it was huge! Too big for what we needed but it was nice. The room is starting to show its age with wear and tear on furniture but I’d still recommend the hotel. Great location to walk to all the top attractions in Manhattan.