Midtown West Hotel

Upon arrival, we were allowed to leave our luggage at the hotel, but unfortunately, the bags were not tagged or labelled in any way to identify them as ours. They were also left in the hallway, which didn’t feel secure, as anyone passing by could have claimed the bags as their own. The room was reasonably clean, but there were a few issues. The TV had no available channels, making it unusable, and the shower drain was clogged with a disgusting amount of hair, which was quite unpleasant. When I attempted to pay for the room in cash, the hotel reception informed me that the payment had already been charged to my credit card, despite this not being agreed upon. The listing on Trip had clearly stated there was an option to pay at the hotel, which wasn’t honoured. If the hotel had no intention of accepting cash payments, it should not have been advertised. Trip confirmed that it was supposed to be a pre-authorization only. I used a British Amex card for the booking, which led to additional fees (around £5). While it wasn’t worth arguing further over just £5, this still shouldn’t have happened. After arguing with the hotel reception and making multiple calls to Trip, I was told the payment couldn’t be switched to another card once it had been processed.

Asia looking reception was very very bad service!