Embassy Suites by Hilton New York Manhattan Times Square

Good location descent rooms bad lift

Had an amazing time exploring the city - the hotel is perfectly located, a short walk from anywhere you’d like to see; Central Park, time square, Rockefeller plaza, Penn Station, all within 10-20 minutes. The concierge desk was very helpful, and despite it being thanksgiving, the ladies working were engaging and considerate - all too happy to give me and my husband excellent recommendations for what to do on our one night stopover. It was a shame then, to arrive at our room and spot a few hairs on an uncleaned bathroom and shower floor, with what looked like a bit of rolling tobacco in the toilet. If we’re paying for the Hilton, even if it is a business hotel, we’re expecting the bathroom to be clean, especially as it takes up half the room. We paid extra for the view and it didn’t disappoint. A shame that we had to miss breakfast - served from 7am, we had to leave for our flight so I can’t really comment on that. All in all a great experience. My husband mentioned the lack of cleanliness and the desk did give us a small reimbursement- basically just waived the “city charge” of around $30. Would definitely go back, there’s a breakfast that needs to be sampled.

Well, I've been in many hotels in Manhattan. And this hotel seemed to me the best in everything. in fact this will be the hotel for my next stays in manhattan and of course I recommend it to everyone

I booked super king room, but they gave ne super tiny room, they said there is no more room, but I booked 3 days ago, should leave the room for me? Service so so and dirty! The room is so tight! The lobby is so tight and dirty! The service is really bad!!!

Nice hotel for travel and economic budget but the breakfast choice is pretty same the whole week I stayed overall since the hotel is accessible to metro and train station and nearby sites just for the location it’s worth staying and the hotel needs improvement in terms of facilities and breakfast.