Guest User
March 15, 2025
I booked a 60-square-meter Ruiya twin room with my colleagues. The check-in service and the sanitation of the hotel's public spaces were all good. The room is spacious, the facilities are well designed, new but no odor, and parking is free. I am quite satisfied with my stay. Unexpectedly, after checking out and arriving at the parking lot, the car's battery had a problem and wouldn't start. I asked the hotel for help, and the manager was awesome. He came immediately and used his own car to jump-start us. After working for a long time, he found that the hybrid car's battery was under the trunk. The trunk couldn't be opened because the car had no power, but because we were in time to catch the flight, we decided to leave the car here and let someone pick it up. The manager saw that we were very anxious and offered to take us to the airport. My colleagues and I were very grateful to the manager and fortunately we caught the flight. After we left, the hotel front desk helped to keep the keys, handed them to the person who came to pick up the car, and sent me a message to tell me that the keys had been taken away. Give the store manager a big thumbs up!!!
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