Guest User
January 31, 2023
I've booked a room in that hotel for my mum on Thursday for her Saturday night flight to Modlin Airport.I phoned to the hotel and they've told me booking is complete,reception desk open 24hours..My mum arrived around 2 am ,1,5 hour late(due Ryanair disruption in Bristol airport) to find out,her room was cancelled!!!!65 yo woman left alone on the street in a middle of the night.Its an absolutely joke and lack of customer service!!! Thanks God Ukrainian lady from reception let my mom stay in a hallway till the morning. I don't recommend that place,absolutely joke how they treat clients !!!