Arrived at about 1pm and receptionist unsmilingly said “check in is 2 pm”. Not a word more about our leaving our luggage in the hotel until I blurted out and asked if she’s expecting us to lug our luggage around! Mind you, there were no other guests around or checking in then. Returned after 2 pm and had to wait some minutes before we were checked in when she then said our room is on the 4th floor and the elevator is out of order. I was not prepared to haul my luggage up 4 floors (I’m a senior in my seventies) and then having to spend the next 2 days struggling up N down a few times a day, certainly not on a vacation! So I asked the gentleman helping me with my bag if they could at least check me in to a first floor room, and of course one was readily available. Surely the receptionist could have used her common sense n checked me in on the first floor. By the way, the elevator had not been working for some days and was awaiting for parts to arrive! Breakfast at their once award winning restaurant left much to be desired. The slow loud coffee machine should have long been discarded and coffee was just awful! No fresh cut fruits nor bread rolls, terrible scrambled eggs, amongst others, one of the least preferred breakfast experienced in the last couple of weeks travelling around and from a once award winning restaurant. The saving grace will be their room and bathroom, especially their shower stall and shower, one of best Ive had on this travel. Perhaps management should emphasise to their front staff to be more welcoming of their guests, a smile or two and a thank you on checking out, goes a long way…..
Outstanding
45 Reviews