Rodina Hotel Spa & Conferences

We went to try the spa, and it's an experience to be avoided absolutely! For a luxury hotel spa, I expected at least satisfactory, if not excellent, service and quality. We opted for the traditional package at 4,000 DA per person, which included a hairdressing session and a massage at 4,000 DA each. Unfortunately, the hammam was cold, as was the sauna. The person supposed to be taking care of me seemed to rush things. I even had to continue washing myself, as the steam bath was almost cold. When I asked for an explanation, I was told that this was due to the spa's recent opening that day. However, having an appointment at 1:30 p.m., they had plenty of time to heat the steam well before my arrival. Furthermore, the bathrobes were poorly presented: the towels were simply thrown into a ball, not even folded or properly arranged. For a total price of 15,000 DA for two, this experience was simply deplorable. I share this feedback in the hope that the managers will take matters seriously and train their staff to provide services worthy of their hotel. This type of service seriously damages the establishment's image, especially in a context where welcoming tourists should be a priority.

The hotel is very elegantly designed, but the showers are so modern that I was unable to get warm water once because cold water was flowing for a while. The seating area in front of the restaurant is very nice in Arabic style. The buffet is very extensive in the morning and evening. The hotel is located a little outside the center, but can be reached by tram.