Guest User
August 18, 2023
The hotel environment is not good: I booked a hotel suite, but only the living room has air conditioning, and there is no air conditioning in the bedroom. I will be woken up by the heat in the middle of the night.
Poor hotel facilities: There are no sockets in the office area of the suite, which is very inconvenient
Hotel fraud: There are drinks in the water bar in the suite, but there is no price list. I didn't find the price list in the room. Finally, when we checked out, our deposit of 25 yuan was deducted, and it was not refunded until we left. Yes, obviously we are not allowed to prove it on the spot. We contacted the hotel customer service but couldn't get through. We contacted Ctrip officials before they answered the phone. Their excuse was that there was a price list in the refrigerator. What's funny is that I opened the refrigerator and checked it. We asked him to record a video of the entrance and found When he saw the price list video, he immediately admitted his mistake. This kind of behavior is obvious consumer fraud and bad behavior.
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